Quest Diagnostics

Medical Labs
Hours: Quest Diagnostics offers a range of lab testing services, including blood, urine, and COVID-19 antibody tests, available by appointment. The location is convenient, situated next to Tim Horton's near Broadway and Transit. Appointments can be scheduled online or by phone, with a quick check-in process that includes entering insurance and ID information, making visits efficient. The staff generally provides friendly and professional service, with some patients noting the kindness of the phlebotomists. For example, one patient appreciated how quickly the line moved and how personable the blood draw was, even during busy times. However, some experiences have been less positive. One family had a difficult time during their visit, with a nurse making rude comments about their baby’s soothing toy and complaining about being in a small room. Additionally, there were frustrations over the check-in procedures, such as having to show multiple forms of ID, which was seen as time-consuming. The process for dropping off lab kits was also confusing, as it was not clear that making an appointment was necessary for that step. Despite the busy environment, the staff's efforts helped keep wait times manageable, and the overall experience depends on individual interactions. Quest Diagnostics remains a reliable choice for routine lab tests, but some procedures could be improved to enhance patient comfort and clarity.

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