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November 2023 by T L
Negative five stars. Have your receptionist retrained. And learn New York state health insurance.
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September 2023 by Ian Downes
Had to get a new prescription but also needed to get My prescription done and eyes checked out for work. They were able to get it done and get me in fairly quickly so I could submit the document to the State. Also appreciated the atmosphere. It wasn't just a stuffy eye doctor's appointment. Loved talking about cars!
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April 2023 by Jim Meyers
Amazed that they could repair a split frame, friendly, and fun.
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January 2023 by Linda Ensign
Great place! I broke my glasses while visiting in Dryden and they got me right in and I was able to find frames that fit my lenses!
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December 2022 by Paula Maguire
In looking at the reviews, it seems that they are mixed; sometimes this happens with businesses over time and for different customer interactions. I hope that all customers continue to have as great of an experience as I did today. This was my first visit to Falcon Optical and I was impressed. I traveled to the shop to get a frame that a friend purchased at Falcon. They happened to still have it in stock (Todd Rogers, the Dibby) and I was delighted to see an even greater selection of other stylish/artsy frames. I highly recommend their selection and everyone was very friendly. Susan was especially wonderful with my son who was looking at superhero frames.
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September 2022 by Gary A.
Outstanding customer service! Rich and Salina are just great. I have never had a bad experience. Even when they are very busy they take time to greet everyone and and so knowledgeable! I would recommend them to anyone. My egoless family is seen there.
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August 2022 by Christina D.
Great experience from beginning to end! Everyone was very pleasant and helpful over the phone and in person. My only "complaint" is they have so many beautiful frames to choose from, making it hard to choose only one. :-) The building looks small from the outside but they've made terrific use of their space.
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July 2022 by Kate
Jekyll and Hyde. First visit with six other people in small space, everyone having a good time. Next visit to pick up glasses was fine, treated well by daughter (sorry can't remember her name even though she says it each time.). Last visit due nauseousness for six days with new glasses. Had hoped to talk about what options they would recommend. However, there was never an opportunity to talk as I was treated like dirt from the initial phone call from the parking lot (on my way home) to the time I walked out. I was very polite and flexible, offering to come another time, just let me know when. He was rude, rude, rude, from the beginning of conversation, making it very clear I was taking him away from something important. Example: shutting the door as I came in while saying 'JESUS!'. No apology, just rudeness from him, cold shoulder from her. And he didn't have any clients, he was putting up shelving or something. They did give me my money back without a hassle, except for the $98 doctor visit. He told me I should see another doctor in case my prescription was wrong, so that's me out $98. I did not, nor I suspect did any of the others who have written here and all the others who just walked out and didn't leave a review, deserve to be treated with such rudeness. I didn't say anything or do anything to be treated badly. Seems they are good if there is no issue, if there is the slightest problem, they don't know how to handle it nor have the skills. Go somewhere, anywhere else.
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March 2022 by Fontana Apartments
Rich has been my optician for years. He and his daughter are terrific. Real pros, good prices, always a lot of fun. I followed him when he moved from Collegetown to Dryden years ago. Worth the drive!
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November 2021 by Geoff Couch
Fantastic customer service and friendly staff! They were able to quickly repair my son's glasses with out an appointment, thank you again!
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August 2021 by W Craig Tucker
Rich and his daughter far exceeded my expectations when I showed up with no appointment for help with my broken glasses. 35 minutes later I walked out with a replacement frame at a very fair price and that I liked better than my original frame. I was expecting the process would take several weeks. Many thanks Falcon Optical.
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July 2021 by Lori Jennison
Amazing staff at Falcon Optical! Quick, friendly and knowledgeable! Went outside my network to go there but was worth every penny!
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June 2021 by Leora Delmage Lovejoy
Rich couldn’t get my glass right and he was really rude about it. Like it was my fault.
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February 2021 by Joseph West
This is the very best Eye Optical i ever felt comfortable with
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January 2021 by David Romeo
A awesome business in the heart of Dryden Ny fantastic people very excited to actually have someone that is going look out for me and bride to be both will recommend them to anyone having vision problems
