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“While beginning a search for an electric "Adventure Bike", I stopped by Shickluna. On entering the shop and seeing all the higher-end analog road bikes on the wall, I knew I was probably not their main customer. Regardless, they were more than helpful, listening to what I wanted to do and giving me what I felt was good advice. They even pointed me to a competitor that they felt might have more what I was looking for. A+ customer service despite what I'm sure they knew was a low probability of a sale.”
“Took my son’s bike for some brake repairs that I tried to do myself. The gentleman there showed me how the brake handles I purchased online were the wrong size for the cables. Fixed the bike in minutes for a very fair price! Will recommend to everyone!”
“Honestly, was quite frustrated with a rim I had got from specialized, but these guys are just absolutely fantastic and took care of everything very very quickly as well got ke a loaner rim so I didn’t miss out biking until the new one came in. Just couldn’t be more pleased and Would recommend them to anybody. The service guy Collin was just fantastic with everything and will help him anyway he can. They went above and beyond and I know I was slightly difficult being as upset as I was once again, they are just fantastic.”
“Dropped my dirt jumper off here, Wheel spokes tightened and back into true, new pedals and grips installed and I had my bike back in less than 48 hours. Great staff and very helpful would definitely recommend.”
“I bought my hybrid in the middle of the pandemic and it was a great investment. The guys at the Tonawanda store fit the bike well and were a pleasure to deal with. When I needed my front brakes adjusted for a longer ride today, the regional manager, Jim, took a look on the spot, showed me what was needed, and I was on my way. No charge. Continual great service and quality products. - way to run a community business!”
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“Absolutely top notch Bikes!! Tried the demos at KB and was hooked!!! Service and Sales are outstanding!! I am customer for life now!!! Recommend anyone buying bike to go Northstar!!”