Capello Salon & Spa offers a mix of experiences based on customer feedback. The salon is praised for its clean environment and friendly staff, with particular mention of a talented stylist, Joe, who is appreciated for his personable approach and ability to enhance gray hair for a youthful look. The staff is noted for being helpful in scheduling appointments that accommodate customer availability. Customers have had pleasant experiences during their visits, especially with men's haircuts after consultations with the stylists. However, there are concerns regarding the spa services; while some found the massage enjoyable, there was a complaint about receiving the wrong type of massage. The nail salon received negative feedback, with reports of unsatisfactory cleanliness and quality of service. Some customers, like Danielle, have had positive experiences with nail treatments, leaving with perfect manicures and pedicures. Overall, Capello Salon & Spa has potential but needs to improve certain areas to enhance the customer experience.
