“I’m torn on what to write here. My van came back looking pristine. Did everything they said they would do and more. Even detailed the interior. I appreciate that so much. It needed a new side panel and some paint work. Only comment I have to make is communication was very hit or miss. The text service was good. But when I called for an update the gentleman who gave me the update made me feel like a complete idiot. “You just dropped it off this morning what do you want me to tell you. It’ll be back in 9 days”. Well I wasn’t calling to rush service. I was calling because I dropped my vehicle off the night before and was told I would receive paperwork to sign via email which I never got. I didn’t know how long it was going to take or any details whatsoever. This was important because I declined a rental car. As a profession I have to be able to transport my dogs. Rentals do not allow that. Besides the professional side of what I do I have one dog who tasks for me. I would recommend their work again because clearly this is a top notch collision shop. But please please work on client communication. The woman at the desk tho in person was lovely. Very professional and kind. Thanks for getting my car back to me earlier than the 9 days I was given during that call.”
Car Glass Repair
“I’m torn on what to write here. My van came back looking pristine. Did everything they said they would do and more. Even detailed the interior. I appreciate that so much. It needed a new side panel and some paint work. Only comment I have to make is communication was very hit or miss. The text service was good. But when I called for an update the gentleman who gave me the update made me feel like a complete idiot. “You just dropped it off this morning what do you want me to tell you. It’ll be back in 9 days”. Well I wasn’t calling to rush service. I was calling because I dropped my vehicle off the night before and was told I would receive paperwork to sign via email which I never got. I didn’t know how long it was going to take or any details whatsoever. This was important because I declined a rental car. As a profession I have to be able to transport my dogs. Rentals do not allow that. Besides the professional side of what I do I have one dog who tasks for me. I would recommend their work again because clearly this is a top notch collision shop. But please please work on client communication. The woman at the desk tho in person was lovely. Very professional and kind. Thanks for getting my car back to me earlier than the 9 days I was given during that call.”