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“Max is amazing! My mom and I stopped by to upgrade her phone, and he could not have been more helpful. He was so patient with my older mother who admittedly is “anti-technology” and made her feel super comfortable and confident in her purchasing process. We can’t recommend him enough! Thanks, Max!”
“Dec. 9 2025
Verizon in Alden NY
I had to get a new phone today ( I lost my current phone)
We were helped by Jessica. We were so impressed by her knowledge and professionalism!!!! She definitely went above and beyond to help us. We were at the store an hour and 40 min after closing, completing our purchase.
Alden Verizon is fortunate to have an employee like her !!!!”
“I want to give a big thank you to Wansi, who was incredibly helpful, patient, and knowledgeable during my recent phone purchase. I was feeling quite anxious especially going through this without one of my daughters by my side but Wansi made the entire experience smooth and stress-free.
In addition to buying a new phone, I needed to deactivate my late father’s phone and purchase and set up an internet gateway. Wansi walked me through every step with kindness and understanding. Even when I had to dig deep into my memory for passwords ? and call both of my daughters who live in different states!, Wansi remained patient and supportive.
Wansi truly went above and beyond. I couldn’t have asked for a better experience. Thank you so much!”
“This store is amazing and I will tell you if you need anything you need to come here Chris is the best. He will make any day better. I promise he is the best you will be sorry if you don't go u will be sorry.”
“Everyone was so kind and welcoming when I walked in, which was extra-wonderful because I had a bad experience at the store nearest me the day before. I had received my new iPhone 16 Pro, and Wesley helped me set it up. Wesley was kind, knowledgeable, and patient. Not only did he transfer all the information from my old phone, but he also helped me choose the best accessories for my new phone. Kudos to Wesley and the rest of the staff at this store. They were outstanding!!”
“I’ve been in sales for awhile, so when I met Brian I was set on one thing! Just as any good sales men should have his communication was 10/10!!! I walked out spending 400$ but that’s 200$ less then I was willing to bargain on at best buy, and he hooked me up with slowing future benefits!! Communication is key I could care less about $$$ in the beginning if I’m in a store it’s because I know i have to be and set the funds aside to be! While keeping in interests I didn’t want to spend over 300 but was willing to go go up to 500 he walked be out the door at 354 and set me up for the next 6 months to make sure I have smooth sailing!!!
As a previous phone sales rep I could honestly say I wouldn’t have been able to do half the savings this man got me! Storngky recommended ask for Brian!!!! 2 hours flew by and I didn’t even realize it, time was not of the essence for him! The communication stayed strong, nor did I feel rushed!!! That’s the key!”
“Walked in and was greeted in less than a minute. Leah took time trying to figure out what was wrong with my phone. After several attempts, we determined that the phone was broken. Was offered several alternatives for a replacement. Very friendly customer service.”
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“Destaney S from the East Aurora location made our experience quick and easy. Her expertise dealing with business accounts made for a smooth transaction. Not to mention that she is also very personable!”