West Herr Buick GMC of East Aurora is known for providing good value and a wide selection of vehicles, including new Buick and GMC models and used vehicles. Customers find the sales team respectful, courteous, and straightforward, making the buying process easy and efficient. The staff are friendly and go out of their way to help, with knowledgeable employees like Michael at the service counter. Customers appreciate prompt and helpful service, such as quick repairs on preexisting issues and even sending someone to fix problems at home. Service experiences often include thoughtful touches, like car washes and extra care, which enhance customer satisfaction. Overall, the dealership is praised for its professional, friendly staff and quick, reliable service. Many reviews highlight the ease of getting service and the team’s willingness to go above and beyond to ensure a positive experience.
the rep who sold me the car, the repair contact and the shuttle driver were outstanding, friendly and helpful.
November 2025
Sales team was respectful, courteous and right to the point, not a lot of back and forth. I would certainly recommend Rob Francavilla to help you with your next vehicle purchase.
November 2025
Greg Janca was great! Extremely knowledgeable, easy to talk with and willing to help. Highly recommend!!
