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December 2023 by Lana S.
they are horrible!!!! belive me ! do not spend time by going there! disgusting people very rude and horrible services! if they had option to leave negative 100000 stars - i would do that !
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November 2023 by McGraw Insights
Impeccable car, smooth transaction and rental counter lady could not be more charming, pleasant, helpful, delightful, professional and inviting. Thank you very much for the experience and smooth transaction.
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November 2023 by Darren Irwin
Vehicle reeked of stale cigarets. I went in to complain but the line was long and I had to run to a meeting. I called customer service later that day and they did offer an exchange but I was already too far away from the city by then and had to endure the stench.
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October 2023 by Shuo
I booked a Jeep Wrangler or similar level car online but they only gave me a truck when I arrived, which is cheaper. I requested to have a SUV instead, but they said I have to pay more, which is ridiculous since even the SUV should be cheaper than the one that I booked. Why should I pay even more? Finally I cancelled my order and booked car with another rental company.
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October 2023 by Anders N.
Every time I rent from Payless or AVIS at LaGuardia it's a nightmare. Today I waited over an hour in line, then was offered a minivan which was welcome, but got an SUV with barely any cargo space which is precisely why I rented it. Never again.
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September 2023 by Eric Gerdts
Payless is powered by Avis, which was not clear (poor branding) and we almost missed our rental window, which would have caused us to sleep at LGA. Would go with a different car rental company next time.
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September 2023 by Andy K
Horrible, employees are disoriented and do not care for address any delays caused by their end. Literally took 3 hours to get our pre-booked car rental from here.
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September 2023 by Michael Visconti
Charged $11.98 for 1.2 gallons of gas even though filled tank to safety-related, legal "do not top off" limit from gas station across the street from the rental car company. BEWARE CONSUMER!
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September 2023 by Gregory Bruce
I rented a Jeep Gladiator form this establishment while I was in New York a beautiful Jeep to drive no problems at all customer service on point!!
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August 2023 by Teresa Garcia
The associates at the general number only arrange simple matters. But the associates in specialty reservations and at the actual physical location were great and I particularly appreciate that they stayed open to 2 am until all late flights arrived. Sometimes telephone calls to the locations go unanswered or are forwarded incorrectly. There seems to be no way to dispute erroneous state highway tolls or other automated fees.
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July 2023 by Gerad dillino
Extremely satisfied with the service by phone the car never give me a problemWhen I call Expedia to extend my rental they were really unprofessional but once I call payless customer service very polite and helpfulI recommend payless to anyone outthere that wants to rent a car is very reliable cars the costumer attention amazing. I could say better than other rental places.
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July 2023 by Vijesh Kumar
They cheated they are not willing to release my security deposit 250$ I called them they said we charged 190$ for refueling but I said when I returned car I refueled full tank and I asked the guy check the car he said OK you can go. Very unfair this to me
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July 2023 by Kim Williams
If you ever have to rent a car due to a canceled flight, don’t rent with Avis/Payless. The name should be “Paymore”.They got me! I had to rent a car for 4 days in order to secure it. Only need it for 24 hours. The vehicle was the worst I’ve ever rented. Dents, scratches, scrapes. The running board was broken (safety hazzard). This experience was not easy to digest. No one at Avis acknowledged the condition of the vehicle; pickup or drop off. I mentioned it multiple times.
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July 2023 by Some Guy
Updating my review after they reversed charges for fuel when I returned the car full of fuel. Be sure you get a receipt when you fill it up. Otherwise very convenient and helpful.
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June 2023 by donnell nash
The rental process was so simplex. The cars are beautiful cars that run excellent. I'll always re t from payless.
