Country True Value Hardware in E. Greenbush is highly praised for its exceptional customer service and friendly atmosphere. Customers describe the store as a welcoming, old-school hardware establishment with a wide range of options. One reviewer detailed a remarkable experience when the staff went above and beyond to help secure a generator plug during a power outage, refusing payment for their assistance. Another customer highlighted their excellent rental experience, noting that the equipment worked well and the staff provided helpful tutorials. The gardening section also receives positive feedback, with customers impressed by the quality of plants available, including beautiful jalapeño and tomato plants at great prices. The store's staff, including individuals named James, Jim, Jason, Chris, and Mark, are frequently mentioned for their helpfulness and willingness to assist with any inquiries or issues, even going the extra mile to correct online order mistakes. Overall, Country True Value Hardware stands out as a dependable local resource, offering a blend of quality products, excellent customer service, and a friendly community feel that keeps customers returning.
Customer service that actually walks Customers to the item asked about. Smiling faces at the front end. The real-time inventory on their website was accurate. Well done.
January 2026
I love this place, I go in, ask the helpful and friendly staff what I am looking for, they give me options and I check out. Very much recommended.
October 2025
I have had multiple great experiences here. The staff is knowledgeable and extremely helpful. I had issues with my pool pump and Nick and Chris helped me get the right parts along with a schematic and I am back in business.
