“In general this bank keeps poor records. They overcharged me for interest payments for 6 months in 2019. Eventually got them to reverse the charges. When I hit some personal financial hardship and ran a few weeks late (not 30 days), and then got COVID and was quarantined they wouldn't take the payment over the phone. That then hit my credit and they gave no concessions!Ok, so an update:I emailed the President of the organization on a Saturday. The President - not a representative - called me back on a Saturday to address my concerns! This one act of servant leadership has completely changed my perspective! I will ALWAYS be a member of this organization, at least as long as Michael Castellana is their President and CEO.”
Credit Unions
“In general this bank keeps poor records. They overcharged me for interest payments for 6 months in 2019. Eventually got them to reverse the charges. When I hit some personal financial hardship and ran a few weeks late (not 30 days), and then got COVID and was quarantined they wouldn't take the payment over the phone. That then hit my credit and they gave no concessions!Ok, so an update:I emailed the President of the organization on a Saturday. The President - not a representative - called me back on a Saturday to address my concerns! This one act of servant leadership has completely changed my perspective! I will ALWAYS be a member of this organization, at least as long as Michael Castellana is their President and CEO.”