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“Sales personnel very professional, knew their products very well. Most important very welcoming (none on their phones like other stores)when you entered the store. Delmar store visited at 1:00 pm on Set 12, 2024.”
“Honestly the people here are great. Very knowledgeable and most have had hands on experience with the products they sell. They won’t sell you something and hope it works. They are knowledgeable and will share there honest opinion and have earned my business”
“Thanks for the great customer service ?I bought a few gallons of paint two years ago, never opened them... they were sitting in my house.I brought them back to be shaken and the young man working was super helpful, he brought the rolling cart to and from my car because I was unable to carry them.”
“Excellent customer service! They make sure to calibrate their machine so you get consistent and accurate color every time. They can even match Sherwin-Williams paint codes as well as scan any color off of an object for an exacting color match, as well. All of the staff are very helpful and most especially Jeff. These guys enjoy what they do and it shows!”
8AM - 5PM
5 Walker Way Suite 2, Albany
Paint Stores
“Nick & Gus REALLY know their stuff! They got some of the best paint products for the Automotive & industrial Equipment World ????
Thanks again for all your help and direction.”
“, 1/14/25.
Hello, everyone.
I am writing to revise the negative review of the Ace Hatchet Hardware Store that I posted.
At the time when I attempted to place my order with Ace, and after weeks of contacting my financial institution, and encountering further declines against my account by other merchants, I recently have proof that my financial institution sent a debit card to me, that is defective, which causes some merchants to see an error message of decline, but, for security reasons, and due to problems with the card, the bank doesn't see it on their records, causing the conflict.
Last week, I contacted Ace, and they agreed to accept another form of payment, and delivered my order, and were accommodating by phone, which I sincerely appreciate, and am completely satisfied with the purchase, and their willingness to provide assistance, despite the misunderstanding, that was not their fault.
Currently, I am working with my financial institution, and requesting that they investigate their error, and replace the defective card to prevent further conflict.
I want to retract my prior negative posting, and thank Ace and their manager. I appologize for my misjudgment, and regret my error. I rate Ace with five stars.
I have recently received a message from Ace that their Tech Support department is currently working to resolve the accessibility issues with their mobile app, and website, which I also appreciate.
Thank you.”
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“As the owner and operator of Nate’s Painting & Pressure Washing, I need both knowledgeable paint reps, as well as high-quality material materials. This location as well as Catskill always delivers that for 10+ years now.”