Citi is a financial services company that is highly regarded for its exceptional customer service at the branch located on Larkfield Road in East Northport, NY. Customers consistently express appreciation for the staff's professionalism and friendliness. The branch manager, MaryAnne, is frequently mentioned for her dedication and knowledge, often going out of her way to assist customers with various financial needs. One customer highlighted how MaryAnne stayed late to help settle a deceased family member's accounts, demonstrating the compassionate service offered at this location. Many customers feel valued and treated with care, stating that the staff makes them feel like the most important customer. The tellers are noted for their patience and willingness to explain financial matters, leaving customers feeling more knowledgeable after their visits. With a long-standing reputation for genuine service, the branch stands out as a refreshing experience amidst a world where old-fashioned customer service is often lacking. Overall, Citi is recommended for anyone seeking a bank that combines professionalism with a personal touch, making it feel like an extended family.
The tellers were beyond exceptional and treated me with patience, dignity and respect which as a disabled man unfortunately isn’t always the case. They expedited my transaction and the young man even carried my heavy bag of rolled change outside to my waiting Uber. Thank you so much 😊
August 2024
I came in to settle my father's accounts since he recently passed. MaryAnne the branch manager stayed even after the bank closed to help me figure out his accounts and went out of her way to help me. It was a breath of fresh air dealing with this bank during a very difficult time closing a Deceased family members estate.
March 2023
I have been coming here for years. The tellers are always professional, but still friendly. I would recommend this bank to anyone.
