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“Rented 1-way from neighborhood Uhaul at 130 Despatch dr, Rochester NY and the local area Uhaul Agent, Amy, coordinated my pickup real time while I was driving to Rochester. Both Amy and the neighborhood Uhaul location need to be complemented in addition to the Rotterdam drop off location. Very professional and accommodating.”
“The store manager James Martin was extremely helpful and went out of way to assist me with finding a way to responsibly donate items I needed to take out of store.”
“This U-Haul location is the best!! The equipment is excellent, and the employees are wonderful to work with!! I drive past other U-Haul locations to do business at this one.”
“Chris is efficient, friendly, knowlegeable and found a perfect locker size for my belongings. Told me about the Extra Space Storage app for my phone and insurance coverage.”
“Santosh is amazing at the Henrietta location! I reserved a truck online for Brockport location, come to find out no longer exists! He stayed past 5 for me to come and get the truck at his location! Was so helpful and accommodating! The truck was clean and ran great for my 700 mile move! Thank you again for saving the day!”
“Spoke with Fred on Tuesday, he sent a crew out Friday to remove a oil tank, they did a great job! Reasonably priced. Fast service, friendly, and efficient. Definitely would recommend them.”
“The employees working were patient and helpful when my original plan to rent a trailer wasn't going to work (hitch wouldn't insert into receiver because of rust). They provided a mallet for me to try to get it in and were patient while I tried when I told them that I absolutely needed to rent a trailer to take care of an urgent situation. When it was clear it wasn't going to work, they quickly got me set up with a truck rental to pull the trailer and got me on my way. Although I wasn't happy about the extra rental, they turned a stressful situation good.”
“I had an excellent experience at the Malik store on 1106 Rd Road in Rochester, NY. Jazz, the store manager, provided outstanding customer service. They took the time to clearly explain the one-way and in-town rental rates so I could fully understand the pricing structure.
Jazz also helped me review my rental agreement carefully to avoid overestimating charges and even assisted me with securing a refund on my rent. Their patience and transparency made the entire process smooth and stress-free.
Highly recommend working with Jazz if you want honest guidance and professional service!”
“My customer service representative was friendly and very informative about everything for this 15' rental. The process to get the rental was straight forward, and the return was very easy. I will definitely rent from this location in Victor NY again!”
“Every time I've rented from here I've had a great experience. This is my goto place for uhauls. The guy who runs it is very nice, and it's super easy to get and drop off the trucks. Very convenient location too!”
5:30AM - 11:30PM
700 S Plymouth Ave, Rochester
Truck Rentals
“Jesse is the man! Thanks for your help in getting us out with the 15' truck despite my fumbling with the UHaul app. One day we'll be back for BBQ! Best to you good sir!”
8:30AM - 5:30PM
206 North Ave, Webster
Truck Rentals
“Overall it was a good experience. Easy pickup. Dropping off not so much. I could not find a parking spot so I had to drive around the building. And then I parked out front and someone came out from the business who seemed a little put off and he moved the truck somewhere else. The truck we rented I had 143,000 Mi on it. If you were sitting still the rain was coming through the driver's side visor. We also got moisture from the rain inside the rear of the van where it goes over the cab. Some stuff got wet but not too bad. The driver side seat belt retractor was not working on its own.”
“Great place to rent a truck for moving. Like the price is good and very fair also everything is sure and right with them great service Def the manager she was awesome I recomend”
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“Customer Service here is EXCELLENT! Pam knows her UHaul business- efficient, FRIENDLY, knowledgeable and EASY pickup and return. Equipment - please REPLACE WIPER BLADES”