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“We had a great experience with Jay Valley movers! The team was on time, got the job done quickly and efficiently, were friendly and very careful with our things. We have had bad experiences with moving companies in the past but Jay Valley did a fantastic job. And the price was fair, and was what we were quoted without any hidden or increased fees. I highly recommend them and will definitely be using them again for any future moves!”
“Setting up the move was easy and Brenda was very pleasant. Our move was scheduled for a Sunday at 9:00. The moving team was 1/2 hour late to arrive and when I called to check on their status no one answered the phone. The delivery when fine but the crew mistakenly left my parent’s bed frame in the truck. Again, we called the office to check on the missing frame, again there was no one at the office to respond. They ended up finding the rails and bringing them back the next day. However, my elderly parents had to sleep on the couch the first night in their new apartment. I suggest that if they are going to do business on the weekends, they need to monitor their phone for customer issues.”
“Could not recommend more! My husband and I moved across the country and went with pods to ship our belongings. Lynette was our driver and she was an absolute ROCKSTAR! She’s an expert driver who knows her stuff, but more than that she is an incredible person. Kind, empathetic with a positive can-do attitude. Chatting with her was a joy and she made what could have been an extremely stressful experience, seamless. We ran into some hiccups getting the pod delivered due to spacing and downtown city parking and she worked with us and her manager James (who was also incredibly kind and helpful) to get us our stuff safely. We knew we were in good hands. Lynette went above and beyond anticipating our situations unique needs and arranged to come early and out of her way to pick up our pod so that the truck had the space to get the job done. Huge thank you to both Lynette and James, the world needs more people like you!”
“Great experience! Our company Dropoff uses The Storage Mall for storage space. Our business depends on their services and the customer service has been excellent and responsive. We feel our product is kept safe and secure.”
“I’ve been working with BCI Syracuse for years. Cheryl and the rest of team are incredibly helpful. This relationship has been very beneficial for my company. Highly recommend!”
“Very transparent about pricing and timelines. Although flexible and understanding as moving is very difficult. I have used them before and would use them again. Also, really like the referral for movers and other services to make it more of a full-service experience.”
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“Anna and Cheryl were super helpful and everything went very smooth and easy,got a great deal and they were a pleasure to deal with,I will be sending anyone I know who is in need of any of your services and highly recommend you”