U-Pack, a service of ArcBest, provides a budget-friendly self-moving solution for long-distance relocations. Since its establishment in 1997, U-Pack has successfully assisted over 1.5 million people in moving across more than 2 billion miles. Customers have praised the excellent communication and customer service throughout the moving process. Many found the pricing to be very reasonable and appreciated the timely delivery of trailers and containers. While the service is generally reliable, some customers noted the importance of wrapping and packaging items well due to potential dust in the trucks. A few clients also shared their experiences with adjustments in container arrangements, highlighting the helpfulness of the staff in navigating these changes. The drivers and dispatchers are noted for their friendliness and willingness to assist, especially in tricky parking situations. Overall, U-Pack is highly recommended for anyone looking for a smooth and efficient moving experience, with many customers expressing their intent to use the service again in the future.
Very transparent about pricing and timelines. Although flexible and understanding as moving is very difficult. I have used them before and would use them again. Also, really like the referral for movers and other services to make it more of a full-service experience.
July 2024
Great experience, all of the information provided held true and the customer service was excellent! We received our trailer well before then expected and exactly the way they said it would be. No issues with anything we had packed. Great Job ABF!
December 2023
I would definitely use U-Pack again. From original call to delivery they were great. Move was from Upstate NY to Central Florida.
