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“To anyone who needs to buy something special in the jewelry realm, West and Company should be first on your list.
The owner is on site. The staff is professional, knowledgeable, and extremely personable. Bethany knows almost all of the customers by name, and all the staff are amazing. No pressure to buy ever, and they have always steered me in the right direction, even when it is not in their financial best interest.
I highly recommend buying the insurance for your purchases. I buy jewelry for my daughter as she marks milestones in her life, and to say she has had jewelry mishaps in an understatement. She had a fall recently that literally crushed two of her beautiful rings, and West and Company repaired them at zero charge under the insurance plan. Another piece has lost an expensive stone and it was replaced at zero charge to me. I have had plenty experience with other places that will do anything to not pay or honor an insurance claim, but West and Company has been amazing and there are no questions asked
In addition to buying premade beauties, David and Martha can create custom pieces as well.
David made a ring for me out of my Mom’s jewelry and it is stunning. I had an idea, but David made it a reality. Martha has talked me out of melting down or selling pieces I already own in an attempt to create something “better”, most of them my moms , by pointing out the beauty in value in the piece in question, and I am grateful for her honesty.
You will not be disappointed with the quality of merchandise, the service, or the overall experience at West and Company.”
“We have been customers of Skaneateles Jewelry for over 30 years. It is so nice to be able to walk into a business where the owners are there, they have expertise and are very trustworthy. We’ve always been happy with what they offer and they will custom design for you as well. It’s worth a visit!”
“Carol at Kay Jewelers was absolutely amazing! She helped me find the perfect set for Mother’s Day and made the whole experience smooth, easy, and stress-free. She was patient, kind, and really took the time to understand what I was looking for. Her customer service was top tier, and she made sure I left happy and confident with my purchase. You can tell she genuinely cares about her customers. I’m so grateful for her help and would definitely recommend asking for Carol if you shop there!”
“Had a great experience at mirror mirror. Staff was very helpful and helped me find the perfect dress that flattered me figure for a special day. Great selection of mother dresses.”
“I went in to have my wedding set sized up and he let me know that the tips on my prongs were broken off. I hadn’t noticed until he showed me. I’m glad I didn’t lose my stone. He added the tips to the prongs, resized and cleaned them. They look like the day I got them years ago, Very friendly owner/jeweler and staff. I would definitely go back for repairs and if I want to buy jewelry.”
“Came here while waiting for a friend to find a restroom somewhere. They've got fun knick knacks which is cool. I ended up getting a magnet since I'm visiting from out of town and was slightly surprised with how expensive it was. That said, what isn't expensive anymore? 5 stars from me!”
“I was very impressed on how quickly they always take care of my needs. I have purchased many items there before like watches and necklaces but this time I just needed batteries for two watches and they helped me out. Thanks!!”
“A nice gallery store that has a nice collection of items from regional artists. There were some nice fused glass pieces in the back room that overlooks the lake during today's visit. There is also jewelry, wood bowls, metalwork, and textiles. Some very cool natural wood framed mirrors and embroidery landscapes that exhibited the local region with a couple that depict the Finger Lakes. A nice place to browse and some very nice items especially if you are looking for a very gift from the region.”
“This is the only place I feel comfortable buying crystals. Everything is ethically sourced and priced at or below fair market value. This shop quickly became my favorite—every purchase has exceeded my expectations. I know I can trust the integrity and quality. Have questions? The owner is knowledgeable, kind, and can guide you to exactly what you’re looking for. Highly recommend.”
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“Al is excellent. Been going to him for 30 years.His workmanship is always top shelf no matter what work he has done for me. He is very reasonable and the turn around is very prompt. He also is a great guy!”