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January 2024 by Patrick Davidson
The professional & personalized assistance we received here guarantees our return. Both esteemed & efficient.THANK YOU!Ref order# 40509282
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January 2024 by B. “Bee” Cruz
I went to the 50th year anniversary celebration to the Timberland store inside Queens Center Mall, This is a small store.I was not impressed & there were no real sales on this day, Just some new colors of the Timberland boots. I was really loving the dark pink ones & the price was approximately close to $200.00 usd. for the new 50th anniversary timberland boots.
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October 2023 by Bel Cruz (Bee)
I went to the 50th year anniversary celebration to the Timberland store in Queens Center Mall, This is a small store.I was not impressed & there were no real sales on this day, Just some new colors of the Timberland boots. I was really feeling the dark pink ones & the price was approximately close to $200.00 for the new 50th anniversary boots.
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September 2023 by Enry Nelson Ortega Loyola
Helpful associate
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August 2023 by Javi Mateo
Staff was very helpful
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March 2023 by Charles A. McCoy
I’m am so happy to give this review concerning Amber’s stellar customer service; you see, following a cap purchase in my hurry to get out of my car the cap fell out the bag and into some dark paint. I immediately became distraught but I had the clear of mind to call the store and at least mention this to them and see if they can offer a solution to clean or maybe even replace. The person who picked up the phone was Amber and she informed me to come back to the store she would do her best to help me - she did!I am grateful to her and she deserves this review and recognition….
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January 2023 by Deeana T
Upon purchasing the boots I was told that return wasn’t going to be a problem, and that I don’t have to take the box. The sales girl ensured me that I can return it the next day if I don’t feel comfortable when I go home. Later I realized she was just trying to make a sale with misinforming me. I didn’t take the box, wore them for couple of hours and decided to return it the next day because they were too heavy and hurt my feet. Upon returning the employee was very rude and said I can’t return it because it’s worn, I told her I purchased it yesterday and the sales girl ensured that it won’t be a problem and they aren’t worn! She said she couldn’t help me and to reach out the company directly. Then she told me to read the receipt which I read in front of her, it said if I don’t have a receipt I can get a store credit, they don’t even know their policies, after my firm look she said oh yes you can exchange it or get a store credit, which I agreed. No one tried to help when we choose a replacement, first they claimed they had no sizes we wanted, I was there with my 10 month old looking like a fool asking for assistance while I was getting mean looks and long waiting. Eventually we found the right size from multiple selections. Very disappointed, I don’t feel it was right to be treated that way and not being able to return the shoes on the next day of the purchase! Unfair and unprofessional service, would not recommend to shop there unless the employees know you or you are friends with them, otherwise expect rudeness or no service!
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January 2023 by George Rivera
They had a good sale for boots.
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January 2023 by Deeana T.
Upon purchasing the boots I was told that return wasn't going to be a problem, and that I don't have to take the box. The sales girl ensured me that I can return it the next day if I don't feel comfortable when I go home. Later I realized she was just trying to make a sale with misinforming me. I didn't take the box, wore them for couple of hours and decided to return it the next day because they were too heavy and hurt my feet. Upon returning the employee was very rude and said I can't return it because it's worn, I told her I purchased it yesterday and the sales girl ensured that it won't be a problem and they aren't worn! She said she couldn't help me and to reach out the company directly. Then she told me to read the receipt which I read in front of her, it said if I don't have a receipt I can get a store credit, they don't even know their policies, after my firm look she said oh yes you can exchange it or get a store credit, which I agreed. No one tried to help when we choose a replacement, first they claimed they had no sizes we wanted, I was there with my 10 month old looking like a fool asking for assistance while I was getting mean looks and long waiting. Eventually we found the right size from multiple selections. Very disappointed, I don't feel it was right to be treated that way and not being able to return the shoes on the next day of the purchase! Unfair and unprofessional service, would not recommend to shop there unless the employees know you or you are friends with them, otherwise expect rudeness or no service!
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December 2022 by worldwide engineer
Great fast easy shopping.
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November 2022 by Donald S
Extremely small, no type of selections at all, such a big mall for such a tiny timberland store. Very disappointed
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November 2022 by aung hla
Staffs were very helpful and great service.
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November 2022 by Chantel Pena
Very helpful and patient Than k s Amber!
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February 2022 by j m
There was no employee interaction no one asked me if I needed any help
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December 2021 by pedro vega
The boots I wanted , they didn't have the zize :(
