Timberland in Queens Center Mall offers a mix of experiences for its customers. While some found the store small and were not impressed with the selection during the 50th anniversary celebration, appreciating the new colors of boots priced around $200, others highlighted the outstanding customer service. One customer shared a positive experience with a staff member named Amber, who provided personalized assistance when a purchased cap was damaged. Her willingness to help and resolve the issue left a lasting impression. Overall, Timberland is recognized for its professional service, even if the product selection may vary.