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July 2024 by Collin Holloway
My vehicle was serviced quickly and the service was affordable. The tech explained all details thoroughly and in a professional manner.
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July 2024 by Jonathan Place
As with every previous appointment at Firestone, tje communication & service was fantastic. I'll definitely keep coming back for all my car care needs
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June 2024 by Julie Cornwell
Came in to the Horseheads NY location (Arnot Mall) at 5:10 pm with a tire that was losing air. Had a bad side wall leak. While the woman at the counter was trying to assist us s guy came in, started talking over her, said he only had one tire but refused to put it on. Said HE had to be out of there before 6. Wanted us to drive 18 miles home and drive 18 miles back the next morning to have someone else put tires on. Driver over 36 miles on a tire losing air. WE WILL NEVER GO BACK NOR RECOMMEND IT TO ANYONE. (btw, place down the road did 2 tires in under 15 minutes GO MR TIRE!)
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May 2024 by Dain Landon
Friendly and efficient staff from greeting to billing. Work was done quickly and well. Excellent job all around.
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May 2024 by Paul S Kaminsky
Employees went out of their way to accommodate my vehicle issues. Friendly and courteous staff.
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May 2024 by fran cratsley
Vary nice and polite. Done everything I asked for. Thank you.
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April 2024 by Vern Winnie
Every time I take it in for service it takes forever tire change 3hrs to 4 hrs got my breaks changed dropped off at 230 the appt was for 3 called at 630 said got backed up could they keep all night said ok kinda irritated called at 11 they open at 7 am just getting done with the front said ok long story short finally got it back at 300 said they we could try harder next time don't think I should of been charged 1035 but after they started the job couldn't stop it
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April 2024 by Linda Stearns
They were very accommodating with an extraordinary situation. They completed the service quickly.
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April 2024 by JohnRichie Stanley
Great Service!!! ?
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April 2024 by Deb Valle
This location is always on time and on point. I appreciate that they found a big screw in my tire and repaired it completely. They work quickly, too.
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February 2024 by sheila obireck
They were efficient, quick and very helpful.
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January 2024 by Christopher Zell
nice people to work with
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January 2024 by Tyler Fauver
Took my car here for an inspection. It passed emissions but did not pass safety. Should not have been charged $21 as one of the tests passed. Never coming back here again, they have idiots working here.
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December 2023 by Quinn Favo
Great experience here! The guy at the front was really nice and got me in and out quickly. I was able to schedule my appointment only a few days in advance. The NY state inspection was reasonably priced too. They don't have wifi but they do have a waiting area and bathroom.
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November 2023 by Bill White
Amazing customer service. They always fix it right the first time!
