“Just today I upgraded my phone at this store greatly assisted by Reg. What a great guy he was. I watched as he not only helped us but also others. He had such a helpful and gracious manner about him. An angel at work. Thanks so much Reg.
Davy.”
“I'm not as happy with T Mobile as I was prior to COVID and the change to customer service since then but they are still a good company. I'm not talking about the store as much as the main offices. Customer service is normally good in the stores depending on who you are calling. Most of the time, they are very helpful. Other times forget it. Depends on which store. This store in particular is clean, busy, very nice and always busy.”
“We stopped in on our way home from NYC.
My husbands phone lock screen froze we could not hard set it on our own
We walked in and Bree had it fixed in 10 minutes! She really knew her stuff! Thanks Bree for your vast product knowledge and making the rest of our trip back to Buffalo bearable!!!”
“Today I was in a rush before work to upgrade my phone. Makayla greeted me at the door immediately got work helping me with my upgrade. She went over the device information and handled the transfering data process. She talked to me about device accessories and new plan options to save me money!! The other two associates were accomodating to other patrons during my time with Makayla. 10 out of 10 service NO NOTES!!”