Verizon is a popular choice for mobile, 5G home internet, and business solutions in the Elmira area. The company's store offers convenient in-store and online services, including appointment scheduling, online ordering with free 2-day shipping, express lockers, and same-day delivery where available. Customers have reported generally positive experiences at the Elmira Verizon store. Many have praised the friendly and knowledgeable staff, who have gone above and beyond to assist them, even treating customers' devices as if they were their own. The store has been commended for its efficient service, with customers able to get what they need without wasting time. However, a few customers have had less favorable encounters, with one individual describing a staff member as rude and condescending. Despite this, the majority of reviews highlight Verizon's commitment to resolving issues, even when it requires multiple technicians or customer service representatives to find a solution. Overall, the Verizon store in Elmira appears to be a reliable and customer-focused location, offering a range of services and a generally positive shopping experience for those in the area.
Just today I upgraded my phone at this store greatly assisted by Reg. What a great guy he was. I watched as he not only helped us but also others. He had such a helpful and gracious manner about him. An angel at work. Thanks so much Reg. Davy.
September 2025
Customer service not very good employees are nice but overall experience can be improved.
June 2025
Nothing but positive experiences with the staff at this store.
