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“Maya was excellent very informative you should have a train you employees she explained the agreement took the time to go through the agreement what you didn't understand she asked and she was so helpful customer service excellen”
“Short & Sweet
⭐⭐⭐⭐⭐
Amazing experience! The staff went above and beyond to help me. Couldn't ask for better service.”
“Omg. What an amazing experience I had while trying to find the right storage space for my belongings. The facility manager Viv was patient, kind, and really went through all of the options with me. I was able to find a good size for my belongings . The customer service was great and i will recommend.”
“Brenda has made the moving in and moving in out seamless and easy. My family and I are grateful for her outstanding level of professionalism and communication. She is a phenomenal asset to this company! Thanks Brenda”
“I had a great experience with Empire Rent A Car! Their administrative assistant, Maria, was an absolute pleasure to work with. She handled my issue quickly and efficiently, and her communication throughout the process was excellent. It’s always refreshing to deal with someone so professional and friendly. Highly recommend Empire Rent A Car—especially thanks to Maria for making everything so easy!”
“Great place and great service to rent very happy in the way Chris from New Hyde park and the location in Fordham in the Bronx took care of my rental it was a very fast and easy process I truly recommend this company very happy with the vehicle that was given”
“This was the experience I had renting a Van! We had some last minute changes for a trip with my church and needed a van last minute. I showed up first thing in the morning and Explained the whole to Gloria (She’s the best!) and even though there’s was nothing available on site she made a few calls and within minutes she was able to make it happen thanks to Gloria, Big Kevin and Cesar The Trip was a success and there’s wasn’t any delays I Recommend this Place 10/10 ?
I appreciate the crews hard work and service!
Definitely coming back!”
“Picking up my rental truck was so quick and efficient at this location. I had originally booked a rental at a different location but their location system was down so when they sent me to this location I was expecting bad news again. Gloria took the terrible experience I was having and turned it around quickly. She greeted my husband and I with smiles and explained the process thoroughly. I didn’t get the gentlemen’s name who gave us the truck but he was also very kind & explained the process throughly as well which we appreciated since having a previous problem with U-Haul. I will definitely be returning to this Penske location.”
“Rented a U-Haul cargo van for a move & was not disappointed. The van was clean, had connection for my USB phone charger. The pick-up & drop off was easy & only required a cellphone to take pictures & do everything online. I rented it for 24hrs but only used it for a few & was pleasantly surprised of how easy the return was even after hours. I will definitely rent again!”
7:30AM - 6:30PM
1850 Imperial Ave, New Hyde Park
Truck Rentals
“I recently went to Penske to pick up a car carrier, and I couldn’t be happier with the experience. The staff members were exceptionally helpful and professional from start to finish. They went above and beyond to ensure my rental was in perfect condition, taking the time to check every detail and make sure everything was safe for my trip.
Their dedication to customer service and attention to detail gave me peace of mind, knowing I could travel without any issues. If you’re looking for reliable equipment and a team that genuinely cares about your safety and satisfaction, I highly recommend Penske!”
“Hello! This place has a great team. I liked the service and assistance of the staff. Especially Giacomo Dignoti helped with everything from the first call. I had a special order and he found it and made it. Clear, accessible, fast and professional!!!!! Thank you very much.”
“The people who work at thus location are very nice & courteous. Everything went quick with the rental & spacious parking lot. Had a issue with the mileage I had to pay for renting in Inwood, instead of Brooklyn, because of availability but it's not thr locations fault. U haul representative from the customers service department was rude & did not want to help at all.”
“I called last minute because my husband and I had an issue with another company canceling on us last min and they were so accommodating, Connie helped me and she was so sweet she got me a rental near house she helped me book last minute over the phone she was so nice to me and so patient. Very nice company can’t wait to pick up the car tomorrow thank you Empire!”
“The customer service was great and the agent that helped us was very friendly had a great sense of humor and respectful and maid us feel at home thanks for the hospitality recommend this location to friends and family any time.”
“Friendly efficient service from my interaction with the 3 employees at 3 different times in my visit. Each were veryhelpful and went the extra mile with their help.”
“RORY IS AWESOME helped me out the most in a time of need. If u need a u-haul or rental car like I did, come here you will be beyond amazed with his professionalism and care. This is the one! They care for their customers and treat you the way they would want to be treated ? ❤️”
“Hub truck is absolutely great !!! From our sales rep Jason to the svc manager William in Garden City. They always stop what they are doing to take care of our needs. Can’t ask for more than that!!!!!”
“Mike was a huge help when the van we were loaned broke down! We had one of his vans in 45 minutes and we’re able to move our Daughter to Brooklyn. Great job Mike!”
“Excellent service . Especially the young man that checked processed the transaction in the morning and checked me in. He was busy and he professionally and politely multitasked. The young man that checked me back in was polite. The lady that called me the next day to enquire if everything was satisfactory was amazingly courteous and professional. Amazing service all around.”
“Very accommodating, provided many options with gas refill and and after hours drop off, best experience with a truck rental I’ve ever had, drive from Phoenix AZ and this location was the best location I’ve ever seen from a truck rental point, owner is on top of everything.”
“The dealer was helpful and courteous. The address location could more specific to the exact area of where to go; pickup location and meeting place are different.”
“Pretty affordable, Chris was who helped me when I picked up my truck he was great. It was quick and easy. I ended up needing an extra day with the truck I rented. Customer service was sending me left and right. When I called Chris he helped me out tremendously. Would recommend!!!!”
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“Do not try to reserve online as it seems it means nothing and it's not related to inventory at each site. Call and reserve it so they can confirm they have the vehicle. I reserved online for another location and no one called me, I called in and they told me they don't even carry that model. Also note that they only take cash for rentals which is especially odd as they use cards for holds.
Aside from that, you basically get what you pay for. As others have mentioned the vans are not well maintained. Although I didn't have a problem mechanically, the radio didn't work and the interior was rougher than a Uhaul. It shifted kind of rough and you could tell the shocks were probably at the end of their life. But for what you pay, it's not a bad experience. I rented a Micro Mover and it was exactly what I needed and I saved gas as opposed to the larger vans that you'd rent from Uhaul or Home Depot.”