“I'm so confused by the many low ratings. I have been a customer for several years. I have visited the bank in person dozens of time and was always treated extrememely well. I've taken out a checking account, a savings account, a credit card, a debit card, a car loan, refinanced a car loan, and took out a mortgage to buy a home. All went exceptionally well in every instance and the staff were always pleasant, helpful and knowledgeable. Further, I use the app AND the website often and both are efficient and easy to use. Having worked in customer service before, I know that many, MANY people are difficult to please and most people who take time to give a review are the ones with a problem. Maybe that explains it. This credit union and the people who staff it deserve far better reviews than what the unsatisfied (vast) minority are taking time to post.”
“Mark Converse at Movement Mortgage was very easy to work with. When he didn’t answer the phone he returned calls promptly helping settle any nerves due to confusion or unanswered questions.”
“I'm so confused by the many low ratings. I have been a customer for several years. I have visited the bank in person dozens of time and was always treated extrememely well. I've taken out a checking account, a savings account, a credit card, a debit card, a car loan, refinanced a car loan, and took out a mortgage to buy a home. All went exceptionally well in every instance and the staff were always pleasant, helpful and knowledgeable. Further, I use the app AND the website often and both are efficient and easy to use. Having worked in customer service before, I know that many, MANY people are difficult to please and most people who take time to give a review are the ones with a problem. Maybe that explains it. This credit union and the people who staff it deserve far better reviews than what the unsatisfied (vast) minority are taking time to post.”