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July 2023 by Ryne McCarthy
I will never do anything with this bank again. They did my loan for my house and told me that they could underwrite VA Loans. It turns out they can't. I was locked in with a decent interest rate with Northern, and as a result of them lying about being able to write VA Loans, I had to go to a different bank and lock in a new and higher interest rate. (interest rates were going up at the time this occurred).
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June 2023 by Ronald Reeves
The lady that “helped us” was not helpful. I was interested in opening an account for my daughter as she is 16 and just got a job.I’m an Active Duty Soldier, live on base, work on Drum. I seemingly meet the requirements to open an account.It’s amazing how rude and pushy your employee was about garnering the “documents” to prove my address. Would not accept me showing her my internet bill online. Basically a real negative experience when it did not have to be.Employees like that drive away people. It’s sad too because your reviews were so good.Even if the “documentation” is a huge deal it’s better to work with a customer rather than keep a draconian attitude. All you did was loose your bank the ability to make money ??♂️I’ll never step foot in your bank again
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April 2022 by Donnyyolanda Calamusa
Had continued issues with makayla at carthage branch with our daughters account took us stopping by lerays branch and chatting with Jared who in return got ahold of Lacey in carthage to get it fixed. Wish we had more knowledgeable employees in carthage and didn't have to bother the manager. A huge shot out to leray branch way to go and thanks again
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August 2021 by Sways G
good service, professional workers, and good choices for benefits
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July 2020 by kim dyson
Their staff is very professional, helpful, and friendly. Their office is clean and very modern. I love banking here and would highly recommend them!
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March 2020 by Johanna Gray
Incredibly helpful and friendly staff. They had the answers to all our questions and are a great group of people. I would recommend anyone do their banking here. :)
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February 2018 by abdullah alomari
The staff is incredibly friendly and the swiftness, accuracy and helpfulness of this establishment is incredible, I've had a loan with them for almost a year now and I am not disappointed in the way I've been treated and the offers I have gotten
