PetSmart is a large retailer offering a wide variety of products for dogs, cats, birds, fish, reptiles, and small animals like hamsters and guinea pigs. Customers can shop online and pick up in-store. The store is noted for having clean aisles and a good selection of foods and toys, though some stock can occasionally be low. Select locations provide services like dog training, pet grooming, boarding, and adoption. Reviews mention that the animals available for purchase seem well taken care of. The pet boarding and doggy daycamp services receive high praise, with staff who truly love what they do and pets that enjoy their stay. However, some feedback notes issues in the grooming department, where customer wishes are not always respected. There are also comments about the need for more privacy in service areas and for staff to communicate with customers more politely. A practical note is that not all stores provide bags with handles, sometimes offering a small box instead. Additionally, the store does not accept outside veterinary prescriptions directly.
Very friendly staff. Great groomers. Favorite place to go.
July 2024
They always have clean aisles and a variety of foods and toys. I have 3 cats and sometimes their stock are low for tastefuls wet food but otherwise, good selection. The only thing is they are not accepting prescriptions written by the vet- you have to go to banfield to get their prescription card to buy any prescriptions.
June 2024
Please have your workers in grooming respect customer wishes . Not to do what they want . My toy poodle had a buzz cut it was ok but hair on tail was all gone .
