Mercedes-Benz of Syracuse, located in Fayetteville, is Central New York's exclusive Mercedes-Benz and AMG Performance Center. The dealership offers a wide selection of new Mercedes-Benz, EQ electric models, and Certified Pre-Owned vehicles, catering to luxury-minded drivers in the surrounding areas, including Syracuse and Utica. Customers appreciate the complimentary valet pick-up and delivery for scheduled services, which are performed by Master-Certified technicians using genuine parts. Many reviews highlight the exceptional customer service provided by staff members like Zack and Michael, who are knowledgeable, patient, and willing to assist with all service needs. Customers have reported positive experiences, such as quick repairs and thorough problem-solving without unnecessary charges. However, not all experiences have been positive. One customer expressed dissatisfaction due to a service oversight and reported a missing gift card, though the dealership later addressed the issue and provided reimbursement. Overall, Mercedes-Benz of Syracuse is recognized for its dedication to customer satisfaction and high-quality service, making it a reliable choice for luxury vehicle owners in the region. Visitors are encouraged to shop online or visit the state-of-the-art showroom to explore their impressive lineup of vehicles.
Nick E in the service department is awesome. I truly appreciate all of his help. He went above and beyond for my car. Thank you again Nick!
May 2025
I visited this dealership and worked with Stephen and Marud. Marud is upfront and honest and I greatly appreciated his patience during my visit. While I didn't walk out with a vehicle this time, this will be where I return when I'm ready for it.
August 2024
Great job! They picked up my vehicle and lent me a loaner. They delivered my car and everything was great. Thank you!
