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9AM - 5PM
584 US-9 Suite 100, Fishkill
Credit Unions
“This is a people centric bank Although the tellers change frequently the middle management and above is focused on the credit union members. That's what the customers of the bank are called. It seems people matter to this bank. Some things that I need they can't do, like foreign money transfers but they do 90% of what I need.”
“I've used a lot of local banks over the years, but the customer service at the Route 55 branch of Mid-Hudson Valley Federal Credit Union is by far the best around. Taylor has helped me a few times now and she's just the best! From explaining different credit cards to me, to taking care of fees that were due to fraud on my account, she's been absolutely awesome.”
“Very helpful and knowledgeable service. They helped me understand my financial options and didn't push their own agenda. I really appreciate their low loan rates, comfortable atmosphere and wish them the best. Thanks for looking out for the community, we appreciate!”
“I wanna say thank u to deo the branch mgr .he help me out very big today I love going in to this one on my way home from work . I would highly recommend to using this one and speaking with the staff in there the ladies are great .thanks again deo hope to see u soon...”
“Long term second review.I am just writing to follow up after about 3 years banking here.Previously I traveled and lived internationally a lot, banking with Chase.When I came home for good, Chase did a great job chasing me out the door ! with no free checking, some poor advice on choosing an account.We felt a local credit union could serve our needs better, and sooth some of the serious mistrust I have of the big five crime families ( The five big banks...Wells Fargo, Chase...Nearly three years later we are very happy with them.First of all, they put up with me !SeriouslyI am happy to say that as far as I recall none of the staff has changed, A few additions and all are very friendly and personable.You can get face to face interaction with a person at the ATM when the branch is closed if needed. I get much better online connection speeds.Some little hiccoughs when I have to do international stuff, but that is not their market.We have never considered changing banks.Thanks Julie and everybody else for an on going positive experience.Larry”
“TEGFCU always makes it easy for me to apply for a loan on my time. They are so accommodating and processed my application quickly. Tyreik was helpful and quick to respond to any questions.”
“I have been with Hudson Valley Federal Credit Union before they were actually open to the public and I have always been grateful for all the people who work there , they are always friendly and very helpful, as far as I'm concerned the best bank around”
“I left a review a few weeks ago, and to my surprise, I received a call from management. When I called back, I spoke to Erin, who was so apologetic about my previous conversation with CS. She understood my situation when I explained it and promptly reversed those fees as well. It was a huge help. I wish all their employees were that good. Thank you so much Erin for all you do.”
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“I came in without an appointment and was greeted right away. The staff was very friendly, and the environment was warm and welcoming (unlike many of the massive, chain banks). I was able to sit down with a service representative (shoutout to Tyler) who answered all my questions and helped me open the accounts I needed. There really aren't words to describe the difference in the level of service you get between a local credit union and at one of the massive banks. Tyler was very friendly and easy to talk to, and I was able to get me all the information I asked for and more. I had some issues with an account a few days later, which I tried to resolve on my own. I spent about 45 minutes calling several different MHVFCU help numbers before I just gave up and emailed the rep I worked with at this branch. I had emailed after-hours but by the time I checked my emails the next morning, I'd already received a reply and they'd sorted my issue out for me. I feel confident that I can go into this branch at any time, and would be able to get any questions and concerns addressed right away. 5/5 for service and timeliness.”