Cathay Bank's Elmhurst Branch provides a friendly and professional experience. Staff are polite, patient, and answer questions in detail, offering great peace of mind. Associates like William are noted for being very nice, understanding, and providing quick, professional help with all transactions and online issues. Many customers report excellent service where everything is done efficiently. However, some note that bank associates can be slow and sometimes seem to not understand banking, requiring repetition. The branch is commended for having staff who speak English, Cantonese, and Mandarin. Customers recommend not only this location but Cathay Bank overall.
Wendy Hsu went above and beyond to help me with my issue. She did not have to call back to confirm because I had already received an email but she did anyways. Never had an issue with anyone at this branch!
October 2024
Excellent experience in this facility. Staff were very polite and patient with questions we have. Answered everything in details and gave us a great peace of mind. Lulu Luk. She can help with anything !! Just be patient and everything would be done ? she can speak English, Canto, and Mando.
September 2024
I went here to apply for a new bank card today (it has been too long since I used it) and a man with glasses, Willam, helped me a lot, thank you?
