About Queens County Savings Bank, a division of Flagstar Bank, N.A.
Queens County Savings Bank, a division of Flagstar Bank, N.A., is known for providing personalized and helpful customer service. Customers appreciate the friendly and professional staff who go out of their way to assist with various banking needs. Many reviews highlight staff members, especially Linda and Kate, for making processes like applying for personal loans and handling inquiries easy and stress-free. The staff's knowledge about different bank offers and their willingness to help stand out positively. Customers feel valued and well-supported during their visits. However, some customers have expressed frustrations with accessibility and account management. One customer, who is permanently disabled, faced difficulties with transferring funds and received conflicting advice from branch staff, which added stress. Issues related to account closures and concerns about information security have also been mentioned, with some customers feeling dissatisfied with the responsiveness of bank representatives after reporting problems. Despite these concerns, the overall impression is that the bank's staff is caring, professional, and eager to assist, making the banking experience positive when interactions go smoothly. The bank emphasizes high standards for its staff, aiming to deliver excellent service and meet customer needs effectively.
Applied for a personal loan.The personalized service I received from this bank was second to none. With helpful staff and great advise. Thank you Linda for making this process so easy.
April 2025
Linda is very helpful she really cares about her customers very polite knowledgeable of CD IRA Thank you linda
March 2025
I have stopped by this branch a few times and the staff has been always helpful. Linda, in particular, stood out as she informed about the different offers the bank had and helped me take advantage of them!
