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March 2025 by Amy u
There's a woman with a bad attitude, and it doesn't matter if you use their Internet or not
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January 2025 by Luis Kanbalam
By far The worste spectrum store in Queens!!! Really bad customer service, waiting 20 minutes to pay my bill and this guys don't take cash!!
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January 2025 by Burymein Makeup
Waited until 10:10 for them to open for an associate to come to the door and tell everyone they are not opening until 1 . When an elderly woman asked why is that the associate rudely responded “ because we aren’t opening until then “ . This is usually my go to location but not anymore
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November 2024 by tenzin tenpa
Online say it’s open at 10am and I get there at 10:30am but still not open but employees are there but they’re just walking and doing nuthi and make ever customers wait ….
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November 2024 by Peter XU
Poor business
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November 2024 by fish Wo
Google Maps said it opened at 10 o'clock, but when I got to the door I realized it was 11 o'clock
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November 2024 by maximiliano naranjo
Too expensive
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October 2024 by JCS Bravo
The workers are not doing their job and there are only 2 or 3 people helping the customers and the others are just walking around and doing nothing.
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August 2024 by Mb Li
The customer service is terrible !!!!! They don’t call out the name when it’s your turn .they just skip you and take next customer . when you express your concerns they can’t help you they just give your a number and ask your to call to speak someone to solve issue you have!!!!! Very unprofessional and the charges are unreasonable too !!!what a scam company !!
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August 2024 by Zi Yi Lin
At first, the network speed was particularly bad, so we bought a better network at a higher price. Also, we asked this company to fix the network, saying it was fixed. But as a result, we still were disconnected from the network every day, the network was often gone.
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August 2024 by Caglayan
EXTREMELY slow service.
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August 2024 by P Wu
Awful. Such a long wait for to return something. And they let some who were after you go before you. They need to better with the store organization.
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August 2024 by Abby Gonzalez
If there was an option for 0 stars I would 100% put that. This place only has 2 workers despite having so many machines. The machine to pay the bill never works. There is up to 20 people in line waiting yet the workers don't speed up their work despite having to just pay a simple bill. This place is utterly ridiculous. Do not recommend whatsoever!
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July 2024 by Kimper You
This customer service guy doesn't understand anything you said. He let any customers cut in line instead of waiting for queue. He force you to use spectrum phone lines even if you don't want to.
When I told him I just want the wifi service, he forced me to buy spectrum phone lines. So leaving Spectrum forever.
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June 2024 by eason
There is a male salesman named Chen here! Very bad attitude! Can serve in Chinese! He must speak English to you! "He also said this is America." What happened to America! You service staff! If you are not Chinese I won’t say anything! You are Chinese and can say that! Why do you have to make things difficult for people? Show that you are good at English? You have to quarrel to speak Chinese! Is it because I can’t say it anymore or something! You have to show that you can pretend!
