Franklin Square Pharmacy is a neighborhood pharmacy known for its friendly and professional service. Customers appreciate the personal attention and assistance they receive when visiting, with staff often going the extra mile to help with prescriptions and advice. Many have enjoyed using the pharmacy for over 40 years, valuing the familiarity and the pharmacists' knowledge of their needs. However, recent changes have affected the experience. Ownership changed around April or May 2024, and some customers feel that the quality of service has declined since then. There are concerns about new policies, such as being asked to pay cash for prescriptions when Medicare rules do not require it, leading to frustration and some customers moving on. Despite these issues, some still praise the pharmacy for its professionalism and the personal touch that sets it apart from larger chain stores like CVS or Walgreens. Customers express a strong desire to support local businesses and hope the pharmacy remains open forever. Overall, Franklin Square Pharmacy is seen as a friendly, helpful, and community-oriented place, though recent changes have caused disappointment for some loyal customers.
Best pharmacy ever. Everyone are so friendly don’t even read the other reviews they don’t know what they’re talking about because they lack commons sense. They always carry a lot of medications that a lot of other pharmacies don’t. It’s also like a grocery store to shop around.
April 2026
One of the best pharmacies you can find! That mama-poppa shop feeling you don't get from CVS or Walgreens!
November 2025
Very friendly service. They always anticipate and have on hand what you need. Like maintenance prescriptions
