Citizens is a bank that offers help with various financial needs, including buying a house, paying for college, saving for retirement, and managing debt. It has around 1,100 branches across 15 states and approximately 3,100 ATMs, with online services through a mobile app and customer contact center. While some reviews mention poor customer service and unfriendly staff at certain locations, others highlight helpful and knowledgeable employees, especially at the Franklin Square branch. Customers appreciate the welcoming environment and the staff’s willingness to assist. One reviewer was pleased with the manager's clear explanation when opening a business account and looks forward to returning. Overall, Citizens provides accessible banking options and strives to support its members with friendly service where possible.
Opened a checking act in less than 5 mins . Ali was exceptional banker
September 2025
Worst bank, customers service is very bad, they are very nasty with the clients, and never available to help, is a very bad bank ,maybe in another bank , but the one in Franklin square is bad
October 2024
I went today to open up a business bank account for my LLC.I didn’t know I was missing documents and the manager explain to me very kindly informatively on exactly what I needed. I can’t wait to go back next week and make my deposit.
