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February 2024 by Ana De Jesus
Worse experience, if I could rate this a 0 I would. Went in for simple blood work, was told I was dehydrated even though I drank water. Was poked several times, and was not provided any information about rescheduling. They were extremely rude, cold, and unempathetic. I have worked customer service for over 20 years and this is not how you treat people period. If you are coming to this place for bloodwork , be prepared to be treated poorly and leave with bruised arms. Staff lack empathy for patients & are unprofessional. They need to hire professional healthcare workers who actually know what they’re doing.
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February 2024 by Jill Jill
Came with an appointment once and they had me wait 20 mins. The next time I came I was 10 minutes late because of an accident on the parkway and I waited over an hour to be seen. How is that even fair ?? The girl was so rude when I was trying to ask her a question. Worst place
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February 2024 by Larry F.
I was a walk in....and got there about 2:15pm...at about 2:40 someone comes out and tells another person that aren't taking any walking after 2:30pm so I didn't pay much attention to it...then the lady comes out 5min later and says "sir you didn't hear me, no walk ins after after 2:30 ...I told her I checked in at 2:15 she said no you didn't u checked in at 2:35 with a really bad attitude ...I didn't bother to argue with her I just left...the place is lousy
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February 2024 by Nikki Swan
Highly unorganized. Can't handle low volume of patients without getting backed up. Don't come here unless you want to wait for multiple hours for a simple urine test.
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February 2024 by Delly Juarez
I never write reviews but due to the bad experience I have had in this laboratory, the waiting time is long and the staff are very rude and slow, they do not have the patience to serve the clients, every time I have gone they do not serve them well.
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February 2024 by Jordan Langro
Wonderful experience here. I made an appointment and was seen right away. Only annoying part is you have to pay for parking to use the parking lot.
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January 2024 by Tinina L.
Before I get into the details of my experience, I just want to first state that I had an appt and was very early for my appt time. The GOAL of this office is to not accept people without appointments! You can tell that this is purposely done. They barely call people that have appointments. I witnessed for about 15 minutes at a time of the screen in the lobby displaying zero (0) patients being serviced. You can hear them from the waiting area laughing and joking in the back. It's so unprofessional. Not sure who is managing the place, but they can use some supervision from someone who actually cares. There were alot of people complaining, waiting for hours, frustrated, not getting their questions answered etc. Horrible!
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December 2023 by Audrey Figliola
I called the general number since this location doesn’t answer the phone and the customer service agent called this location for me to request a technician for a very hard blood draw as well as to send my script because the website drop down for making an appt did not have it listed and I can hear the person who answered at this location scream at the customer service agent “WE DO NOT DO THAT WE DO NOT DO THAT!” “I CAN NOT HELP!”. The customer service agent told me that she was being yelled at and never experienced anything like that, she apologized and we hung up without me making an appt.
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November 2023 by Samantha Cunningham
Ralph sucks he yelled at me when asking a question that he didn’t even give me a chance to answer. He’s so rude and should be fired he gave me such a bad experience 0/10 recommend. -5 stars no thank you. I will never be back here the people at Rockville Centre are much nicer go to them.
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August 2023 by Mauliq Adesanya
One of the staff members (Grace to be exact) was very friendly and professional! She explained her procedure very carefully and made the whole experience smoothly. Highly recommend! ?
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July 2023 by Annette Kopec
I went today and had the pleasure of having Grace do my blood work. I get faint fitting blood work and usually must be poked a few times. Grace talked to me the entire time kept me distracted and got the vein on the first try! I will definitely go back to Grace when I need blood work done again.
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July 2023 by Ann P.
I can't speak for the general running of the facility as I did have to wait over 20 minutes to be called in even though I had an appointment but I do want to compliment the phlebotomist Grace. She was caring and helpful with my blood draw. If you can get in with her I would highly recommend it.
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June 2023 by Alexa B.
I made an appointment and got taken right away. the person taking my blood was very nice and good. Her name was grace.
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June 2023 by Linda Prussen
The young lady in charge of the office today on 6/9/12 at 1pm was wonderful. She also seemed to be doing the work of three people. My daughter, who needed the test, is in Healthcare and she said the woman, though she handled everything with grace, was doing three completely different jobs handling doctors on the phone, and samples, and patients all at the same time. Hope she gets paid for doing three jobs.
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June 2023 by Niesha Rochè
This was my first time visiting this location and I was in and out in 10 minutes. My nurse was Grace she was very polite and made me very comfortable. This is the first time my blood was taken on 1 stick, normally it’s hard for nurses to find my veins and they always have to call for assistance, but grace was amazing I sat down and she got it all by herself in 1 stick. Amazing experience!!!
