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April 2024 by Irene Maria
I was so excited to bring my daughter here yesterday, which was her 2nd birthday. We walked in, and there was no line (i was so happy, but that didn't last). It was not busy at all. We walked in saying hi, I advised them it was her birthday & nothing! NOT ONE EMPLPYEE CAME UP to give my little girl the build a bear experience, the atmosphere sure has changed, but this is a place where families take their little ones, and it was just an awful experience! We drove more than 45 minutes to get there, assuming she would love it, but unfortunately, we walked out because it was not the experience I expected. I hope employees learn how to properly greet children and welcome families into a workplace that's made especially for children!
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February 2024 by Carlin Madera
Would like to say that that place has changed a lot from when I last went there which is a long time ago but every one was nice and very caring one person in particular Trinity was every helpful definitely will go again so see you soon
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February 2024 by Nicole Lozada
here it goes...Drove to RFM JUST to go to build a bear since it was my baby's 2nd bday and wanted him to fully experience how wonderful building a bear was. there was a line of one person in front of us, so we did it. the young guy took the boy to stuff his bear did the whole stuffing, wonderful, good for him, FINISHED. he saw us looking at him, he saw that my 2 yr old was getting antsy, stood up, walked away.... came back a few minutes later and told a group of teenage girls that it was THEIR turn. at this point i was livid. you see us waiting on-line, i spoke up and he said to wait until the 3 teenage girls were done for us to go. soooo you see us waiting and then have the audacity to tell new costumers to go in front of us, nono. i dropped everything and we left. i understand it was busy-ish but you dont do that, managerial staff please train your employees better. smh
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January 2024 by Pudgy Baby
Everyone was so kind and sweet. The way they spoke and had care in their voices. I went there for my BIRTHDAY I'm up there in age,but they made me feel like a giddy 8year old . I loved my experience ♥ there.
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January 2024 by Natalie Allen
the staff are kind and courteous and went above and beyond to help me with all my bear needs. Shout out to jasmine, marcel and Craig for doing great work!
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December 2023 by Vincent Culotta
We had the pleasure of being helped by Olivia. She was so so kind and made sure my family had a perfect time. Thanks to Build-A-Bear and an even bigger thanks to Ms. Olivia!
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December 2023 by Aliza Ganz
These five stars are for Eddie, who went above and beyond to help my daughter style her stuffie after we bought the wrong sized outfits. Eddie saw how “lost” we looked and immediately sprung into action - so helpful, patient and kind and is a real asset to the store.
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December 2023 by James Dolan
The staff were marvelous
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December 2023 by Steven Hooper
Great location
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November 2023 by Karleigh Paldino
came to this build a bear tonight looking for a specific build a bear, I was helped by the most wonderful crew that made the experience 10x better, specifically Eddie who was super kind and thoughtful, I ended up buying even more! This location is a go-to for build a bear fans. Thank you! :’)
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October 2023 by Lauren A
Visited today for my daughter’s birthday bear and we had an above and beyond experience with Nikki! Thank you Nikki for being so kind, helpful, and loving what you do!!
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August 2023 by Sarah Torgerson
Clean and fun environment for the kids. Employees are super sweet and helpful. Shout out to Craig for doing awesome!
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July 2023 by Alisha Kelly
I had a great time here! There are different bears that you can choose from. Additionally, there's also clothes & accessories that you could buy for your bear here. They also allow you to add a sound. You can also register your bear and get a birth certificate here. Customer service here is also a plus. They'll answer your questions, and they are very attentive.
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June 2023 by lauren bannon
Just had my sons 7th birthday party here with 30 friends. The staff was awesome. We had 3 staffers working his party. They kept all 30 kids occupied and happy. Highly recommend for a party. It was a simple yet over the top experience for the kids and parents. Well done build a bear Roosevelt field!! Thank you!
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June 2023 by Sara Geller
Kids had a good time at the birthday party but no place to put presents or eat cake and pizza!
