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November 2023 by ALICE MARKINSON
First time here. I came for kitchen backsplash for my newly renovated apartment. Showroom is beautiful.Large selection of tiles. However, customer service is truly horrible.I saw literally a dozen Floor & Decor staff on the floor as I walked around. Not one was motivated to help. Not one.I approached two different people and asked for assistance. Both seemed as if I was interrupting them from not working. I ended up finding a tile that I really do like. I loaded eight cartons of tiles on a cart and proceeded to the register. Two cashiers who were chatting seemed as equally uninterested in my almost $500 purchase. Not a “thank you” when I was handed the receipt, nor did either ask, “Do you need help to your car?” At that point I was disgusted with the way this store is run and just looked to leave. While I am happy with my tile,I will look elsewhere in the future, as there are many competitors who treat their customers differently. It is undoubtedly due to a lack of training and supervision.I rarely write negative reviews but felt the need to this time.
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October 2023 by Puneet Kaur
Went there twice to buy hardwood floors. Not only were the employees unfamiliar with flooring options, both times refused to help me load the boxes into my car. Very rude staff, would not recommend. Later, saw both employees who said they were too busy smoking outside the store
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October 2023 by Mike P.
Worst store to buy tiles from. Stay away!!!! Tiles are all crooked and different colors. Very bad customer service. You get what you paid for. Which is garbage.
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October 2023 by SC SC
Went to return several boxes of plank flooring. Zero carts available!! Eight carts inside with returns on them. Ask the clerk if there are anymore carts she said no!! C’mon!! How can you shop if there are no carts. What a disgrace. Better server at the Farmingdale store!!
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September 2023 by Margaret Pross
Nice stuff but you have to know what you are doing. I'll give an A for effort to staff. They tried but there was a lack of knowledge and conflicting info.. I needed a much more personal experience because I know nothing about installing a floor. There big box home improvement stores are good for contractors and I am not one.
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September 2023 by Philip B.
This floor and decor Has to be by far, the worst run store, and retail establishment that I have ever shopped at. When I first purchased some items from here about three weeks ago, the cashier accidentally overcharged me for more items than I had purchased.I returned the next day to point out and, get my refund on the discrepancy in the quantity of items that was charged on my credit card The Cashier that day, indicated she would have to call a Manager to approve the refund. The individual that came over was not wearing an ID tag, however, proceeded to claim that I had the stuff in my car, and that I was demanding a refund on items that were effectively "stolen". He Proceeded to state "how do I know that you don't have the items hidden in your car". What a ghastly and disgusting comment to make to a customer, to falsely accuse them of theft.after about 15 minutes of back-and-forth and the manager, claiming he had to go review the video from the previous day a refund was issued to me for the items that were overcharged Since I was buying items as samples to try at home, I returned today to return those additional items, and was once again met by a very unfriendly and unprofessional sales clerk, who had no social skills whatsoever, no personality, and no greeting when I approached the cash register. Save your money and shop local !! avoid this store at all costs
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July 2023 by Albert Safanov
Kevin told me on the phone that he will hold some tile on the side for me because I was on the way over. There was only nine left, according to him in the entire store.. when I get there they call for Kevin and he doesn’t come up for a while so I start walking around the store and I found a tiles of what I was looking for on the shelf. I brought him to the front and then finally Kevin came up and said “oh here are your tiles.” I told him that I’m the one who brought them up, “where are the nine that you held aside for me?” he said “those are it”. This place continues to have the worst customer service..
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July 2023 by A Pont
We had such an easy time looking for our bathroom tiles. We went 3x for only an hour each time to take our time picking out the perfect tiles.The selection was great and we had an associate who helped with the grout color. I would post pictures of of bathroom remodel but unfortunately we had terrible contractors Ace Builds who did a lousy job, were unprofessional and didn't do justice to the tiles we picked. We will definitely go to Floor & Decor again for our future kitchen remodel.
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June 2023 by Shmuel Heit
I had the pleasure of working with Laura for our home renovation project, specifically for selecting tile and flooring. Laura provided exceptional service and expertise that exceeded my expectations. She was patient, attentive, and always had great suggestions that aligned with our preferences and budget.Laura's attention to detail and ability to visualize the final outcome made the selection process smooth and stress-free. Her extensive knowledge of different tile and flooring materials helped us make informed decisions that we are extremely happy with.Overall, I would highly recommend Laura's tile and flooring service to anyone looking to renovate or upgrade their home. She truly went above and beyond to ensure we were happy with the final outcome and we couldn't be happier with her work.
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June 2023 by Eugena F
Worst service!!!!!Today when my husband, my baby and me went to the cashier to pay 4 pieces of floor samples, the cashier Mark said there is no 100 number on them, he cannot scan them. I said I can go there to take some pictures, but he gave us bad and impatient attitude. I run to take couple pictures and came back in less than 30 seconds since they are very close. He just started to scan next customer who has lot of items. I said can you do me first because we are in front of them and my baby really wants to go home since it’s her napping time? He said he doesn’t want to check for us and was very rude and strongly demanded we go back to the end line which is very long. We were surprised he was doing this way to us. I said you cannot reject us to pay and he said he can. We then asked help from another worker. The lady helped us to check out and didn’t even use any 100 number. She said sample floor doesn’t need any number, it’s just $5 each. It means that the cashier Mark lack of knowledge, but was very rude to us, waste our time, gave us a very hard time and let us to pay his fault!!This is ridiculous!!! Even at the end he knew his fault, he was still rude and yelled to us without any apologies words. My 3 years old baby was scared of him and cried when she saw him again in front of the door. We had planned to buy thousands square feet of wood floor, but we won’t come back again!!!!!! Avoid it!!!! We cannot image how come the store hired such employee??!! It’s like a gangster store!!
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June 2023 by Monika R
Very good people to work with.Had an amazing experience with Franklin, Alex and Brian. They helped us with our flooring purchase and everything was seamless and flawless. Brian was very friendly and went above and beyond.I will be shopping there again.
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April 2023 by Valerie Rosa
We had an absolutely amazing experience planning a bathroom reno with Laura! Her creativity, expertise and patience was truly appreciated and gave us a spa like bathroom we had hoped to create for our elderly parent to continue his recovery after dischargeLaura - thank you for your kind support and thoughtfulness, we are so grateful!I wish I could give you 10 stars!!
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April 2023 by rachel nassimi
I had such a great experience working with Laura at the Garden City location. What took us hours to figure out she helped us achieve in 1/4 of the amount of time. She has a great eye and helped us match together the perfect tiles within our budget. Not to mention she was a pleasure to work with. We would absolutely recommend Laura and floor and decor to friends and family
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March 2023 by Ed R.
What an awful store! This was my first experience with Floor and Decor and I will never again shop with them. Their customer service is awful, the manager is rude. When asked to speak with him, his response was "Bro, you're wasting my time" and their return policy is horrible. They use a third party company that will deny your return, even with a valid receipt and unopened product, and the manager can't do anything about it. We came in with a ton of unopened tile that were bought over 90 days ago, however due to the pandemic and delays were not installed, we didn't want our money back, we just wanted to swap for a different product. The tile is still for sale on their shelves! Because this third party company stopped the transaction, because we returned a product before there is nothing we can do until we call them on Monday morning. So we lug all the tiles out of the store and back into the car to have to come back on another day. I work in building/property management and none of my future projects will involve a product from this company!
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March 2023 by Moon Moon
Stunning collection, beautiful display throughout this huge showroom , they do have sale prices but not all the items, great selection from tiles , bath accessory etc