Massage Envy offers massage, skincare, and stretching services designed to promote overall well-being. The business aims to provide a positive experience for clients, with helpful and sweet receptionists. Many customers have praised specific therapists for their skills, particularly Sushila, who has been highlighted for her effective relaxation techniques and use of hot towels, making each session special.
However, there have been reports of scheduling issues. One customer experienced a canceled appointment despite arriving on time, leading to a cancellation fee. Though the issue was eventually resolved through a refund, it highlights potential problems with appointment management. Another customer expressed dissatisfaction with changes at their local Massage Envy location since the start of 2023, reporting a confirmed appointment being denied, which suggests a lack of respect for customer time and loyalty.
Despite these concerns, many clients appreciate the expertise of their massage therapists, including Theodore, who received high praise for providing an excellent massage experience. Additionally, the esthetician Olga has been recognized for making clients feel comfortable and providing thorough care during facials.
Overall, while Massage Envy aims to provide a welcoming environment and beneficial services, recent customer experiences indicate potential inconsistencies in service delivery, alongside positive feedback about specific staff members.
Front desk receptionist were very respectful and helped explain membership and more
March 2025
My experience with my massage and stretching therapists has been great
January 2025
Theodore was amazing!!! The massage was excellent, definitely the best I’ve ever had!! He was so nice, and explained things very well! I HIGHLY RECOMMEND THEODORE!
