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March 2024 by Kelly Mikowski
I’ve never had a massage before and the staff and environment made the experience amazing! The receptionists were very sweet and helpful, and my massage therapist Annalisa was wonderful, I highly recommend booking with her! Cannot wait for my next session.
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January 2024 by Everything w. Meanmaggie
My son who runs track received a Massage Envy gift card for his 18th birthday. He tried to give it to me but I convinced him to use it for himself. Today he had an appointment and upon arrival, he was told that his appointment was canceled. He asked why and they told him that he canceled it. He explained that surely this was a mistake and that he was there for his appointment. They told him that his appointment was canceled despite the fact that he was standing there and that he could not be seen for this reason. On top of this, he was charged a cancellation fee. He only had $100 on the card. He clearly was there so why would he have canceled and then just randomly show up in the midst of a “storm”? They then offered him to come back for a 50% discount. He didn’t have the money in the first place it was a gift! He was there and didn’t cancel. But yet he was charged a cancellation fee for arriving on time for his own canceled appointment. I guess they have too many 5 stars to do the right thing for this one customer.UPDATE!!!!!!- My son called me a few days ago to tell me that my review worked and the cancelation charge was refunded to his card. Thank you for doing the right thing to fix this issue and to do right by this customer! I have changed my rating to 4 stars.
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December 2023 by Clarymar
Massage envy is a scam. Don’t purchase any gift cards or subscribe to any of their monthly subscriptions. Do your research first they have a bunch of BBB reports. All locations, dates, are always unavailable claiming to be over booked. I purchased a $210 Giftcard for a friend who could never book an appointment. When you call over the phone and ask to be booked they require your personal debit and credit card information on file .. I asked if they can secure the slot by using the Giftcard and they said No they refuse to make an appointment ( which makes no sense because we bought the Giftcard from your location) it’s $200 down the drain and this business needs to be closed down !
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December 2023 by Trevor Plass
This is amazing !!
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November 2023 by Wanda
Love this place
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September 2023 by Bryan Cantor
UPDATE: Had a major problem with a massage I booked. The masseuse I wanted was out from a surgery for months, but I saw in July he would have appointments at the end of August, so I booked one. I figured I would call about a week and a half before to make sure he would be there, and sure enough the call center told me there was a note on my appointment to call me to reschedule. Ummm, he’s been out for months, so why were you waiting until the last minute to call me when you know that you book up a month in advance? At that point I couldn't book another massage with anyone good or at a reasonable time. I asked to have a manager call me and no one did. Apparently this was the call center's fault, but still annoyed that no one called earlier to let me know my appointment would be cancelled when the masseuse had been out for months. The manager finally called me and apologized, but it was too little too late.
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August 2023 by Leela Narine
Called. Explained what I wanted done. Got cost. Made appt. Arrived to that procedure not being done yet there. Completed a facial with the person kept talking abt how bad my skin is compared to hers. Def not relaxing.
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July 2023 by Shauna Williams
I am giving this place a 0 star. Extremely UNPROFESSIONAL!!! My appointments are always being cancel and then when trying to reschedule they are saying that the therapist that you are book with is unavailable. Not only that, the manager Aliyah is super disrespectful after receiving a text message earlier to confirm my 7/11th 7pm with my massage therapist Raquel which I did confirm. I then received a call from there many different receptionist that my massage is cancel because Raquel will not be there and I ask to be reschedule with her and I was holding for a good 10mins and the phone hang up. I called back right after put on hold and then the SUPER DISRESPECTFUL manager Aliyah came on the phone asking me why I haven't been paying gratuity on my account. Is this a joke? First of all, whenever I am there and ready to leave your MANY receptionist you guys keep changing never check me out for me to leave a TIP for Raquel. There is NEVER a problem leaving TIP but where is your many front desk receptionist at when I'm leaving? Does Raquel know this? When I'm leaving the front desk receptionist is never checking out since the staff work on commission. Last month in June, I have a facial with Olga and that's the only time they did a express check out with me where Olga received her cash tip in an envelope. Did I have a problem Tipping then? Aliyah, the manager was so rude telling me I am not tipping and then being COMBATIVE with me when I told her that her staff have NOT been checking me out. Guess what guys, the manager Aliyah who is supposed to have top tier customer service HANG THE PHONE UP while I was talking to her. Aliyah, if you don't like your JOB just say so. No one force you to be there and if you choose to be there start being PROFESSIONAL and start setting good example for yourself and STAFF. Train your many changing front desk STAFF to check out all guests and not only some. Oh! not to mentioned I payed my monthly membership ahead of time on 7/6th and my monthly payment is due on 7/20th for my July service. I requested for my membership to be cancel since I will not be using any of my services that should be covering under my monthly payment of July. Guess what again guys, the front desk clerk check again with Aliyah who is management and was told to inform me that they will not refund my money. Lol, I prefer to CANCEL my membership and prefer to SPEND MY MONEY elsewhere and not to this location that needs proper training and most of all a better suitable manager, which is definitely NOT Aliyah.To the owners of this location, being that I have over 10years of HR experience, having a GOOD business starts with the type of management and if the managers are not leading in the right way. Well, there is more reviews from others like me to come and more NEGATIVE LIGHT on your business.
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July 2023 by Diane Messina
I have been going to the Garden City on Stewart Ave for the past few months and my skin has went from acne oily to smooth and acne free with the products and regimen Olga has given me. She is an Angel with angelic hands and I will not go anywhere else or to anyone else but her!
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May 2023 by Charles Wade
I never posted a review in my life however after my experience today I feel I needed to write something. I purchased a gift card at this establishment less than a year ago and they have no record of the purchase in their system and the only option I was given by management was to file a dispute with my credit card company. My credit card company even offered to send the vendor proof of my transaction. At this point all I want is my money back. Sad!
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May 2023 by Daniela Acevedo Espinoza
Very unprofessional and disorganized with schedules. They cancelled my appointment when I got there after waiting for 20 minutes, then they gave an appointment one month after, but one hour after they texted to cancel it. On top of that my husbands appointment was cancelled too on the same day. Do not recommend this location at all.
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May 2023 by Genevieve Santos-Bann
I love coming here! They have great massage therapists. I’ve had a different provider each appt because of my crazy schedule. But once I tell them my preference for firm/deep tissue pressure, they deliver! Although I’m close to the Lake Success location, I like coming here because they have better availability.
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May 2023 by Suzanne M Wright
I went in for the first time having a treatment and the treatment room was so dirty. Not a relaxing atmosphere or view from the treatment table. They really need to clean. I would not return.
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March 2023 by Valerie Frantino
I have been a member of massage envy for 10+ years and I have never been more disappointed in my service at garden city. I had a 10am appointment, arrived at 940 and was taken back at 1010. It may have started at 1015 the earliest. My massage was ended at 1055. But this was not even the biggest problem. My therapist prefers her customers wear a mask during services. I was not opposed to her preference until she rudely told me if it was a problem then to take it up with the front desk. She also proceeded to “teach” me the correct way to wear a mask. All due respect but I am a healthcare work who know exactly how to wear one. After I asked for clarification on if it was a personal preference or a store policy she was rude and not nice the entire time of my service. Now let’s get to the massage itself. Started out like she was trying to break my bones. I then asked to go a little less deep and she was basically then just rubbing my skin. There was no in between. She would do one thing to one arm then different to the other. There was no equilibrium. She did my back, backs of arms, feet, legs both sides and a small temple tap scalp rub where it felt like she was ripping my hair out. She did not massage my neck or shoulders at all. Tops of arms not touched at all. Worst massage I’ve ever had where I’ve been in pain since the day of the massage. After all this, I find she left the door open the entire time she was massaging me. It’s inappropriate for any of her behavior and she should not be working for a place with such a good reputation. She is giving massage Envy a very bad look. Last but not least… wrinkled bunched up sheets are not comfortable to lay on. Latasha you gave the worst experience I’ve ever had at a massage envy location.
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March 2023 by Snooky Serna
Only because of olga! She’s the best for face care, without her I don’t know what I’d do. She’s taken care of my skin and she never makes you feel like she’s pushing you to buy products. She just cares about making you feel confident and beautiful, glowing. I will never leave garden city massage envy Bec of her. Thank you olga, you’re the best!
