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“Akib provided excellent customer service and helped us upgrade our phones with ease. He went out of his way to provide us the best options and can’t recommend working with him enough!”
“The manager has been more than amazing. He patiently took us through the stressful process of giving up our home button for the new iPhone 14. It was great working with him.”
“I had a great experience at T-Mobile today. I lost my phone and was feeling really stressed, but Jonathan went above and beyond to help me locate it. He was incredibly patient, kind, and professional throughout the entire process. His calm attitude and willingness to help made a tough situation much easier. Thank you, Jonathan!”
“today I walked into Verizon wireless and I had a representative by the name of Deleon. he uncomplicated my life in less than a half hour. something that I was trying to do for almost 2 months. I am so appreciative! thank you so much! Verizon wireless you're awesome!”
“I recently visited the Samsung Experience Store at Roosevelt Field and had an exceptional experience that deserves recognition. I worked with James from the technical support team, and I was incredibly impressed by his professionalism and expertise.
James was incredibly patient, taking the time to address every issue I was experiencing across all of my devices. It is rare to find someone who possesses both high-level technical proficiency and the genuine dedication to see a problem through to its absolute resolution. He didn’t stop until every concern was fixed and clearly demonstrated that he knew exactly what he was doing.
James is a tremendous asset to the Samsung team, and his commitment to the customer experience is exactly what keeps customers loyal to the brand. I highly recommend this location to anyone needing assistance.
Thank you to James and the entire staff for the fantastic service!”
“I walked in without an appointment because my phone was stuck on WSOD. Estimated waiting time was 1hr, they notified me 45min later, but I did not have a functional phone so I went back 1hr as I was told. They did not give me any hard time and I was directed to the waiting area right away.
I waited about 45min and asked for an updated wait time before someone can actually help me, I was told a tech started my appt in the system about 25min ago, but no one ever called my name. They apologized and sent me a tech immediately.
Diagnostics took about 5min, then I was given a wait time of an hour to pick up my phone after repair. Returned a little earlier than said time and my phone was ready, tech answered more questions as I was picking up.
Everyone who helped me today was extremely friendly, although they did seem like they were drowning from how busy they were.
I would definitely come back to this location when I need help.”
Mobile Phones
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“After being told by another Verizon store that something I wanted to do regarding purchasing a phone could not be done, I happened into Chris’ store, and not only did he show me how it could be done. He also made it happen while at the same time reviewing my subscriptions and saving me money which caused my new phone and program to cost less than the one I was getting rid of. Excellent job.”