Apple Roosevelt Field is a very busy store where customers often walk in without appointments for help with issues like phones not charging or being stuck. Wait times can vary, with estimates around an hour, and sometimes there are delays or confusion during pickup for online orders. Despite the hectic atmosphere, the staff is consistently noted as extremely friendly, efficient, patient, and helpful. Technicians perform quick diagnostics and repairs, such as cleaning ports at no charge, and employees are often praised for being informative and going out of their way to adjust appointments. The service is described as top notch, with many customers stating they would definitely return to this location when they need help.
Shannon in the bar genius area was fantastic, very kind and well mannered. He fixed my laptop easily! Thank you, Shannon!!!!!
May 2026
Tayshaun was really helpful with trading in phones and getting my dad his Father’s Day gift. Thank you!!
May 2026
I came in today for a repair and was provided with such great customer service from Christian he is soo nice and helpful ! Love his energy need more people like this in the world
