“I placed an online order for in store pick up and they called me to let me know when my order was ready in addition to the usual email notification. That was a very nice touch that I didn't expect and was pleasantly surprised. Their staff was very welcoming and helpful, you can tell that they care about customer service and that sets them apart from the other brands.”
“Great store, nice selection of videogames.And thank you Winston for your kindness towards our special needs son. You were so helpful and patient. Outstanding customer service. We will definitely shop there again”
“Please read until the end because this Cotton On location made my entire day !!!!!!!! I stumbled upon a limited time collaboration of clothing that Cotton On was recently selling, and I knew it would be difficult to get the pieces I was interested in, due to their popular nature. With that being said, I could have easily ordered the pieces online but I wanted to make sure it was all the right size and fit, so I took a ride out to Roosevelt Field Mall, which is a bit of a drive for me (especially with the gas prices right now). After walking into the mall towards Cotton On I noticed that the store looked dark and closed, the gates were even drawn over the doors and windows, and I began to feel wary that the store could possibly be closed. As we got closer, my suspicions were correct, the manager, Shanice, saw us outside and let us know that the store would be closed until the next day because their systems were down and the power in half of the store was out. She asked if I was looking for anything specific so I told her the few items I was interested in and she said they had just gotten the shipment of them and we should definitely return the following day to be sure to get them. I told her we completely understood but that we unfortunately probably couldn't come back (I had work the following day and wasn't too keen on taking the drive again, especially if the clothing I wanted would likely be sold out). In this moment, when we had accepted defeat and decided to move on, Shanice must have recognized our kindness and understanding and showed us this kindness back. She asked if I would be able to pay with cash and I said I would, and she then allowed us into the store to pick the few pieces I wanted, to try them on and to purchase them using cash, this way she could bypass part of the system that was down and complete the transaction. It may seem like a small, trivial thing to some considering that it's just clothing, but her kind gesture made my day! She could have told us too bad and to get lost, but instead she was kind enough to find a work around and help us out! I hope to return to the store when it is fully powered on and do some shopping around again; and hopefully run into Shanice so that I can thank her again :)”
“If Rooselvelt Field had a baby, it would be the Gallery! :]
Obviously during the Christmas season this area needs to be avoided but I frequent here over the summer as we go to Starbucks a lot and Old Navy. That's also my homemade for Verizon.”