Hardware Stores in Geneseo, NY

“I hope this message finds you well. I wanted to take a moment to share my recent experience with one of your outstanding employees, Chad at the Geneseo store #3240.

From the moment I arrived, Chad greeted me with a warm smile and a genuine eagerness to assist. Their energy was infectious, and it immediately made me feel welcomed and valued as a customer. Throughout my visit, Chad went above and beyond to ensure I had everything I needed, offering thoughtful suggestions and demonstrating a deep knowledge of the products.

What truly impressed me was how Chad handled a minor issue that arose during my visit. Instead of simply addressing the problem, they took the initiative to find a solution that exceeded my expectations. Their proactive attitude and commitment to customer satisfaction made a lasting impression.

It's rare to encounter such exceptional service, and I believe Chad deserves recognition for his hard work and dedication. Employees like them are a true asset to your company and significantly enhance the customer experience.

Thank you for fostering such a positive environment, and please extend my gratitude to Chad for his outstanding service.

Best regards,
Bob Deal”

“Had the equipment I needed to rent! They showed me how to start it, operate it, and turn it off. The equipment was clean and they did not have beat up old stuff, it was newer and appeared to be well maintained. I liked that this is a local place and not some huge chain rental place, I prefer to support locals when possible.”

“Today I was in a jam as I needed to get to my daughter's college to pick up her things. The trailer I rented needed a 2" ball. I went to Tractor Supply in Geneseo to get it, but could not get the old ball off. Nate at Tractor Supply was able to work his magic and get the ball off. Unfortunately other snafus occurred as well, but Nate was there until everything was resolved. He even came out to the parking lot to assess the car's hitch to make sure what I was purchasing was what I needed. Thank you for going above and beyond with the customer service!”