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December 2023 by Andrew Holmes
Very fast and great quality work
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December 2023 by Molly C.
I can only say that I am from Florida and I wish the Ford Service department here were half as good. My son is going to college in New York we gave him our older Ford Fusion to use while he's up there. Before we left after seeing him at Thanksgiving we had some issues with the airbag warnings and needed to have a few other things done. The service was amazing and they even drove the car back to his college about 1.5 hours round trip. I don't know what people could possibly complain about their serviceDepartment. Extremely professional courteous and communicative.
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September 2023 by Jeff Vanhall
They can fix anything.
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September 2023 by Google user
This was hands down one of the easiest vehicle purchasing experiences I have ever had. We had Mark Yeatts as our salesman. He was an excellent and extremely professional person to deal with and had amazing knowledge of the product. We ended up purchasing a new Bronco. They seem to have a great stock and were willing to pull inventory from any other lot to accommodate our needs. Soon as we are ready to purchase again we will be back. Thank you for this purchasing experience.
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August 2023 by Patrick Rekczis
This was hands down one of the easiest vehicle purchasing experiences I have ever had. We had Mark Yeatts as our salesman. He was an excellent and extremely professional person to deal with and had amazing knowledge of the product. We ended up purchasing a new Bronco. They seem to have a great stock and were willing to pull inventory from any other lot to accommodate our needs. Soon as we are ready to purchase again we will be back. Thank you for this purchasing experience.
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June 2023 by William S.
I can see from the reviews that it seems like Friendly Ford is two completely different places. I think that their sales department is another place than their service department. I bought my 2022 Ford Explorer from FF because of the service department. The mechanic comes to the waiting room to clarify things or to explain what needs to be done. Each mechanic whom I have dealt with is courteous and explains in plain English. I took my daughter's car there for something that a Syracuse Ford dealer said couldn't be done. The FF service department had it done in two hours. The service managers talk to you like you are a person with a brain. I have to admit that sales wouldn't get my 100% recommendation, but I am afraid that sales everywhere are somewhat shaky.
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April 2023 by Scott K.
What a joke of a dealership. I have been in the hospitality industry for over thirty five years and have never seen just terrible guest service. Was asked if I could come in today and meet with the salesman Phil and finance manager Joe. Drove 2 hours from Buffalo and waited in the lobby for two and a half hours. Both of them knowing that I was there and them closing at 5:00pm. While waiting they both left out the back door even though they knew I was waiting to talk to them.This is how you treat your customers? I get it we all have families and things to do. But seriously knowing them I'm waiting to speak with you and have been waiting for 2.5 hours?Do yourself a favor and drive the 30-45 minutes to another Ford dealership.
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March 2023 by Chris B.
Tried to purchase a 2023 Ford Transit to be told they would only sell for 25% over MSRP. How can a dealership price gouge to this magnitude and consider themselves Friendly. Pure greed.
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November 2022 by Blodgetimate
Justin, Lee, and Kyle always take good care of me when I came in! I don’t even have a FORD, I have a Chevy, but no matter what type of vehicle you have, you’ll be in good hands! Thanks for always helping out my wife, family and myself.10 + RECOMMEND⭐️⭐️⭐️⭐️⭐️
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October 2022 by Cynthia Spencer
Love the service department here. I recommend this dealership to all my family and friends for anything and everything. They go above and beyond my expectations not just in selling me vehicles but in maintaining them as well. JUSTIN is a definite go to when ever I need to schedule a visit in. 100% worth the 45 min drive in good weather. Love love love this place!Service: Oil change
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October 2022 by Tiffani Hartsell
Ryan at the service center went way beyond expectations and helped fix a vehicle they don’t normally service getting me back to my road trip in great time.Service: Auto engine diagnostic
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October 2022 by Mark Perry
Excellent to deal with. Great service!!Services: Electrical
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October 2022 by Joshua Larsen
Great service staff.Service: Oil change
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October 2022 by Lee Ward
THE BESTServices: Electrical repair
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July 2022 by Darren M.
Called regarding a 2011 Ford Taurus that I was really interested in. Spoke to Nick and told him what I had in mind. He assured me that 1) his managers would not go for it 2) he would call me back in 15-20 minutes. From the beginning of the conversation he didn't want to be bothered with me, ask how I was paying, and projected I was wasting his time! They should add to their title "Not so!"
