NAPA Auto Parts
Auto PartsHours:
3645 NY-14A, Geneva NY 14456 Hours
About NAPA Auto Parts
NAPA Auto Parts in Geneva is highly regarded for its helpful and knowledgeable staff who prioritize customer needs. Customers appreciate the convenience of multiple shopping options, including curbside pickup, delivery, and in-store service. The store is known for having the parts in stock when others may not, such as a specific 11mm hex socket needed for brake work. Employees go above and beyond, working together to find misplaced items and assisting customers by carrying parts to their vehicles. The staff’s dedication to good customer service is evident, with employees offering to price match, beat competitor prices, and provide small but meaningful gestures, like helping load items into vehicles. Customers feel confident shopping here because of the friendly and attentive service, which often exceeds expectations. Many mention that they will now only shop at this location for their auto needs, citing positive experiences and the staff’s willingness to help, even in tight situations or when dealing with small gestures of kindness. Overall, NAPA in Geneva is seen as a reliable, caring, and customer-focused auto parts store, with a strong commitment to serving the community effectively.
Most Recent Reviews
December 2024
Very helpful & knowledgeable staff. They had my parts and I didn't have to deal with the "stoners" like at some of their competitors.
July 2024
We needed to fix something on our company vehicle and the 2 guys at this location were very nice and helpful!
December 2023
My husband needed an 11mm hex socket to replace the brakes on my Durango. Napa was the only store that had it. When I arrived the staff had a hard time finding it as it was misplaced. They worked all hands on deck until they found it for me. Anywhere else I’ve shopped would have just said they couldn’t find it.
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