Rite Aid on Hamilton Street in Geneva is generally known for friendly and helpful staff, with many customers having positive shopping experiences. The pharmacy staff, including the pharmacist and associates, are often praised for their assistance. However, some customers have experienced difficulties in getting medications from this location, despite nearby pharmacies being stocked, which is concerning since medication is the primary reason for the store. Service quality can vary; while some employees are attentive and caring, others may lack awareness of customer needs, leading to longer wait times, especially for vaccines. Overall, the store is appreciated for its friendly environment and helpful staff, but there is room for improvement in consistency and medication availability.
The pharmacist and the pharmacy staff were extremely helpful, as were the regular store staff associates. Shopping at this store was a very positive experience.
November 2023
20 minutes on hold to see if prescription is ready because generally they aren't. It gets worse by the week.
July 2023
I've been having a harder and harder time getting medications from this location. Even though the surrounding pharmacies are stocked. Seems to be a bit of a problem considering medication is the primary reason for this particular business.
