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“I had a fantastic experience at the UPS Store in Carle Place! Rita and Mana were incredibly helpful, friendly, and professional. They made the entire process smooth and efficient from packaging to shipping. It's clear they truly care about providing excellent customer service. I’ll definitely be coming back here for all my shipping and printing needs. Highly recommend!”
“The new owners have done an outstanding job of cleaning up a once over cluttered space. The friendly and professional staff operate in an efficient manner to get you in and out the door quickly.”
“I came here right after having a bad experience at another UPS Store that didn’t open on time. What a difference — this location was open as posted, no line, and the staff was very friendly and efficient. I dropped off my Amazon return and was in and out in about two minutes.
Quick service and polite employees. I will definitely come back to this location from now on.”
“5-Star Review
I had an excellent experience at The UPS Store in Hicksville! The staff was incredibly friendly, efficient, and helpful from start to finish. I appreciated how quickly they got me in and out, even during busy hours. Highly recommend this location for all your business and shipping needs!”
“Customer service at the UPS store in Rye is exceptional. I’ve been using this location for many years and everyone at the store is always very friendly and knowledgeable. Vanessa was especially helpful today when I shipped the wrong item to my son. She very quickly helped me resolve the issue by getting my original package back so I could send the right one. This store is top notch!”
“Normally you know what to expect when going to UPS. Same experience at each one. But this one was different. I was helped by Daniel, I believe he might be the manager. He was courteous, friendly, and made the exchange feel like I was working with a friend, not that I was just another person in line. Most other UPS stores made me feel like I was on an assembly line. Wait in line, do my business, leave. But Daniel went above and beyond to make the experience personal. He was incredibly helpful, knowledgeable, and personable. The location also was a one stop shop with multiple services, like passports, mailboxes, etc, not just shipping. I definitely will use this location again, especially if I get to work with him, and I would absolutely recommend this location to anyone who wants excellent personal service.”
“We purchased an item at auction which UPS Store #0691 collected, packed and shipped to us in Ireland. We are absolutely delighted with the service they provided. The item was expertly wrapped and packed and delivered in pristine condition really quickly and efficiently. We would highly recommend them.”
“The picked up and packed a Clarke auctions item for me. They were not the cheapest of everyone I reached out to, but they did a great job. I would use them again.”
“Very Good Experience. Went In To Return A Heavy E Scooter Roughly 100 pounds And Was Helped Very Fast. Also Helped With Printing The Return Label Makeing The Process Easy. This Is The Spot For Shipping Or Returns!!”
“I had an issue with a time sensitive delivery for my daughters birthday
Hussan went above and beyond to correct it so my daughter received her birthday package on time !!!!!!! Wonderful young man !!!!!!”
9AM - 5:30PM
213-37 39th Ave, Bayside
Mailbox Centers
“Xiaoshuai delivered world class exceptional customer service to my mother and I. I had a package for pickup and needed those documents notarized. Xiaoshuai walked us through the process, verified our identities and being very detailed completed his portion of the paperwork efficiently. Thank you for hiring a wonderful employee.”
“This UPS Store feels like my second home because I’m there so often. The staff is always helpful, friendly and incredibly quick. Even when it’s busy, everything is easy and stress-free. Highly recommend this location!”
“Had package to send to Aunt in Florida for Christmas. Clerk was very helpful and friendly. Explained various options for mailing to which I chose one. Very pleasant and productive transaction.
Highly recommend this NHP UPS store.”
“Anytime I go to the UPS there is never a line always just one or two people they’re quick and pleasant. I love the QR scan codes now because ink is so expensive now I save money on that instead of printing out the label I just scan it.”
“What truly sets them apart is the staff. They are consistently friendly, courteous, and incredibly professional, always going the extra mile to ensure everything runs smoothly.”
“Everyone at the Great Neck UPS store was extremely professional. They were so kind and patient and went beyond good service.
It was a very pleasant experience. My photo collage came out beautiful. Thank you Jamie and Sherry at the Jericho store! I couldn't be more pleased. Thank you UPS.”
“I accidentally returned an Amazon item here using the wrong QR code. 10 minutes later, I went back and told them and the lady at the register went to the back room for 5 minutes and found my package that I had originally brought. I was very impressed with the dedication she took to find it. She came out with the package and scanned the correct QR code I had and I was correctly issued my refund. I really appreciate how helpful and nice she was as this was top tier customer service.”
“Two gentlemen at the front desk are superb. They would go the extra like helping you open the door or pick up the heavy item or even helping you revise your amazon return. 5 star awesome service!
Super helpful everytime my mom returns stuff. Shes fragile so they were always helpful and assist in bring the items in and help her revise her amazon return option!”
“Getting ready to sell your home is a pretty big undertaking! Barbara came to our house, looked around and put together a plan to get us uncluttered, organized, staged and ready for our open house in 10 days! Diane, executed the plan and worked side by side with me to get this very big job done. Having support and help through this quick and exciting change was amazing. We would not have been ready without A Nu Start NY. Barbara is a professional at this craft! Thank you”
“The employees at this UPS store in Great Neck are routinely and consistently polite, kind, professional, and very quick to respond. On my most recent visit, for example, a customer in line behind us complained about the minimal wait (there was one person ahead of her) and the employee responded so positively that she quieted down. Well done indeed!”
“This is the ONLY ups store I go too! The manager Russell rocks and so does his staff! You are in and out! No matter how long the line is! Very friendly and helpful! Continue the great job! KRIS!”
“Saturday morning
Open time 10am
Only had minutes to drop off my package to catch the train.
10:06am location still not open
4 people in front of the glass window watching the worker inside setting up for the day.
Open times are important.”
“Just want to give a Thank You! To the UPS store (especially Scott!) on Shore Rd. They’re always so patient and kind - I go in there at least 2x a week between business and personal - and there is never a time I’m in there that they aren’t friendly and fast - all while putting up with all of us and our crazy returns.”
“Great staff, helpful and straight to the point. Been using this place for the past few years and I have absolutely no complaints.
If you're unfamiliar with something, simply let the staff know and they'll guide you through it!
I see a lot of negative reviews and just spent some time reading through them. I don't really understand where their complaints are coming from, to the point where some of the negative reviews seem manufactured. So long as you are polite and clear about what you need, there's literally nothing you could have issue with.”
“It was issue in my return I went on 7/29/25the girl she don’t understand than I went 7/31/25 I spoke to Kurt he was so polite and helpful he solved my problem and I appreciate his efforts I want to give him ten **********?”
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“Always a pleasure coming here, easy, convenient and fast. The guys here are good at what they do, knowledgeable and friendly.
Most of the bad reviews here are from the customers/people in the area who are just difficult people or they just don’t understand how things work, I’m a regular here and have seen first hand multiple customers be difficult with the guys here when they are simply just doing their jobs, this place is great, the only thing I tell people to look out for is they can’t take UPS or Amazon QR codes and they don’t have access to FedEx Accounts there.
Other than those two things I highly recommend this place!”