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“I had placed an online order, my order never delivered I called corporate they called the store that my order was being filled by. I received a call the same day from Joe Krawiec he explained that it was a computer glitch he tried to fix it Joe called me back to keep me updated on what was happening but we had to reorder it, Joe guided me through the process of reordering it and made sure it was correct. The next morning he checked on it called me immediately and said that my order had been shipped and I should receive it on Tuesday, which I did!. Joe made me feel as though I was the only customer he had to deal with for 2 days! He took time to listen to me complain! I felt he understood my frustration. And he followed up with me!!! You don’t get customer service like that anymore!! Like I said he followed up the next day with a phone call!!
Thank You Joe Krawiec!!”
“Ahmet is amazing. We had him put granite countertops in our remodeled kitchen. The project was seamless from start to finish. He helped us find exactly what we wanted and did the job on time as promised with a more than fair price! We highly recommend United Granite Marble!”
“Lee and the staff do a great job i did a remodel they help me with counters,flooring,windows and door they all where very friendly and courteous. And the prices where great i love going there”
“Best place in the city for home improvement! I had an amazing experience working with Nicole, Sean and denise to do a kitchen from zero all the way to something incredible. A lot of time spent to design they don't rush you to just get you sign and pay and move to the next person, they spent as much time it needs to have the best outcome. Definitely recommended, you will get the best service, price, and quality ? ?.”
“A great hardware store that has EVERYTHING, and the staff are attentive, knowledgeable and friendly. Such a pleasure going here. Big box stored are a hassle and not any cheaper.”
“I highly recommend Curtis for the local DIYer. The customer service was fantastic and happy to help. Karl helped every step of the way with every question I had. Estimates for materials were spot on, and any defects in materials were quickly remedied.”
“Garden was BUSY but they kept the long line moving efficiently & gentleman who helped me find product, assisted shopping & loading for me. W baby so hands were full and the help was above and beyond. App showed different price than in-store, Jack (garden mgmt) confirmed sale price via phone & associate honored price.”
“The employees of Home Depot at their Central Avenue facility in Albany are very helpful and courteous . I wish I had noted the employee's name that helped me .”
“Very impressed with every aspect of this project. Jay and his team were excellent from start to finish. I went to the store with rough measurements of what I needed and got an estimate after picking the quartz counter I wanted (best prices by far). Jay was at my house to take measurements within a couple of days.
The turn around time was less than 4 weeks, and the installers did a fantastic job, even down to the smallest details.
I would recommend anyone that needs a quality counter job or kitchen/bath design to go to Magic Kitchen. 100% satisfaction with 0 complaints.”
“I needed to buy an engraved dog tag since my dog lost her’s. Walked in, asked cashier, he told me they don’t make them. Thought I’d just browse since I was there. Two different employees asked me if they could help me. I was shocked! Thank you so much for your friendly customer service!”
“UPDATE:
I am updating my review because the installers did a phenomenal job. The crew arrived on time and the communication with their team was great. The Lowe’s team can definitely do a better job at making sure that the customer is informed prior to attempting deliveries, especially with materials that if left outdoors can be damaged by rain or snow.
PREVIOUS REVIEW:
Horrible experience with doors installation. The communication is extremely poor with the store and the company doing the installation. Save your money and prevent the stress of working with such an inexperienced team. It’s a waste of time calling and taking to some many people to finally get the issue resolved. If you are getting a door installed why would the customer will need to get the items delivered when the installer can simply pick up everything at the store, doors and trim?”
“I went in to get some help with a few new house keys and got some help from Zach. He was patient, kind and was even nice enough to laugh at my jokes. Now I can finally get into my house and sleep in my bed again! This place should give Zach a raise !”
“I wouldn't normally leave a review for a big box store like this, but Sharon (i hope i got her name right) was the sweetest lady ever and she made my experience amazing. She was working in the doors section, she's a gem!!”
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“The friendliest staff around! This site completely outshines others in the 518 area.
Help is always just a moment away, with staff going above and beyond to make your shopping experience exceptional.
Remember to register in the app to enjoy your quarterly military discounts—unfortunately, it's no longer on every transaction, probably due to some mischief.
Parking is plentiful and easily accessible. I only wish they offered military discounts year-round.”