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“Carlos was a pleasure to work with as always. I will drive out of my way to this location so I can have a good experience. Thank you Carlos! Give this man a raise!”
8AM - 5:30PM
1399 New Scotland Road, Slingerlands
Post Offices
“I just got off the phone with Hope & she was VERY helpful. She needed to do a little digging to help me & she did it pleasantly. I'm happy with my interaction & results.”
8:30AM - 12:30PM 1:30 - 3PM
137 George St, Troy
Post Offices
“I have to tell you it's such a pleasure coming into this post office. Beatrice is always so helpful and kind!! I am so thankful for the time she gives and is a true credit to her profession!! It's such a refreshing change from where I moved from. It's nice to go to a post office where they take time to treat you with respect!!”
“Had a wonderful experience with Mary from the front desk. Seldom do I send an email that's not electronic. So I always sincerely appreciate someone helping me remember where I write what on the envelope.
Thanks again”
9AM - 4:30PM
475 Albany Shaker Road Ste 9, Loudonville
Post Offices
“Tyron was a huge help trying to track a package I was sending. He went out of his way to figure it out. Tyron is worth his weight in gold. 5 stars for him but 4 stars in general because this location needs more help.”
7:30 - 11:30AM 12:30 - 2:30PM
1380 Indian Fields Road, Feura Bush
Post Offices
“Never have an issue here the girls work around the clock to make sure that everything is functional and open!!! They do not get enough credit!! Love the mail lady Kay 🫶🫶 place is nice and clean and fast !!!”
“Samantha at the desk was so welcoming and provided efficient service. The wait wasn’t long at all and I was able to ask questions without feeling rushed. Also, this office was extremely neat!”
“Only had an issue at this place once around the holiday season with a woman I didn't recognize, but otherwise every experience and employee I've interacted with here is always wonderful. The lines can be long but the staff are all either super helpful, upbeat, or both which brightens my day. I wish I knew their names but there are two dudes that're always there and they truly kick ass. Thank you for your awesome customer service!”
8AM - 5:45PM
685 Watervliet Shaker Rd, Latham
Post Offices
“A working staff member gave such clear and detailed instructions on how to package the parcel,from labeling the box with necessary information to taping it securely. After preparing it, they double checked all the details and quickly sealed it, making it ready to send. I was truly amazed by how efficiently the whole process was completed.
Also, I really liked their collection of gift cards and greeting cards.”
9:30 - 11AM 12:15 - 4:45PM
1649 Columbia Turnpike, East Schodack
Post Offices
“I was a bit hesitant after reading about Kelly. I just went there this afternoon. Kelly was not only friendly and helpful, she was totally patient and knew her job.They say when someone complains and doesn’t back up their complaint with validity, it’s usually the complainer that that is at fault. Perhaps a visit to your therapist before you return to the Post Office and belittle Kelly is in order.”
9:30AM - 5:30PM
1475 Western Avenue Suite 51, Albany
Post Offices
“I really have nothing bad to say about this post office, even if I tried, which I think many people do, just because of the stigma the phrase "US Post Office" is commonly associated with. I get it. I've been to plenty Post Offices in my life to feel the same. This place, however, really is different, and special. Why? Well, maybe for me because it is hidden in a popular strip mall just minutes from my work. That means not only can I take care of postal stuff quickly at lunch, I can also grab a bite and still be in time for my 1:00pm meeting. Also, I don't know if it is because of the location, or that people just don't mail stuff any more these days, but there is hardly ever a line.It is a tiny spot, not like the Post Offices in Down Town Albany, but it still has everything, and the Postal Workers at the counter are always pleasant. My favorite thing about this post office, is that they are open Saturday until 5pm. That is always nice when I need to take care of some mailings on the weekend. You won't find many other post offices open all day Saturday, which leads me to believe many more people appreciate and use this location. And, like I said, if going on a Saturday, I always pick a nice place to eat in the plaza, which has many.”
“I visited this post office recently. It was in the afternoon, the weather was beautiful, and I just had to write this review due to the incredible customer service I received. Sue was extremely helpful, kind and went out of her way to answer my questions and help me understand what I needed to get my packages delivered. Personally I would not be happy if I were stuck inside on such a nice day but she had such a gracious demeanor while going about helping customers that I wanted to leave a review. Hossain who was working with her was also helpful and I am so thankful for their hard work. I am also thankful for the extended hours at this location (open Saturdays late and also on Sundays), which they make possible, and hope they are not taken for granted, and that they get recognized for what they do.”
7:30 - 10:30AM 11:30AM - 5PM
1155 US-9W, Selkirk
Post Offices
“I love this post office. I’ve used it for over a year now, and have never had one issue. Always received super nice, amiable service, and our mail carrier is super sweet. It’s hard to work in a short staffed environment, but I’ve never heard one complaint from the workers. They are exemplary employees.”
8:30AM - 5PM
10 Greenwood Drive, East Greenbush
Post Offices
“Visiting from out of town, I made an appointment at this office for a passport application. Samantha was my agent this morning and did a fantastic job of explaining everything and processing my application. This is a great USPS location!
Thank you!!!”
8:30AM - 1PM 2 - 4:30PM
167 Main Street, Ravena
Post Offices
“I called the post office about a package that I hadn't received on its expected date. Damien explained to me that sometimes packages take longer than expected. He took the tracking number down and my phone number, said he would keep me update on the status of the package. He called me today to let me know that they received the package at the facility and that it was out for delivery. Great customer service!”
8:30AM - 1PM 2 - 5PM
85 Main Ave, Wynantskill
Post Offices
“Brad is the man - bottom line. For those of you who do not agree, go mail your garbage elsewhere and leave your welfare checks at the desk - you don't deserve them anyhow.”
7:30 - 10:30AM 12 - 5PM
108 S Main St, Castleton-On-Hudson
Post Offices
“Such a difference from when this location was staffed by 2 of the most rudest people ever to wander into the area of customer service. I work near there and when those two women (now retired, thankfully) manned the window, I boycotted the place because of their attitudes. However, the new staff is nothing short of friendly, helpful, courteous and knowledgeable. In fact, they are one of the better post offices in the area now based on the staff. For those wondering where to find it, follow directions on the concourse to the Corning Tower. It’s on the right, before you get to the tower.”
“Judith was very professional helping us with our passports on 4/29 in the afternoon. Unfortunately- she had to babysit entitled, rude people during our transaction that felt their inability to read, wait in line and follow simple instructions needed to be everyone's problem but their own. To the young punk in the Adams Heating and Cooling t-shirt, please do the world a favor and grow up. If i was a person that had feelings, I would feel bad that your mother didn't hold you enough when you were a baby but I'm not that guy. Great job Judith!!”
7:30 - 11:30AM
96 Main Street, Coeymans
Post Offices
“I had a pleasant experience here.. I didn't have to wait long and there was only one lady working but she was so nice and helped me with everything I needed..”
“The United States Post Office in downtown Troy is much more than a place to mail a package or pick up your mail—it’s one of the city’s enduring architectural landmarks. Situated in the heart of the historic district, the building commands attention with its impressive scale, occupying nearly half a city block and serving as a reminder of an era when public buildings were designed to inspire pride as much as they were built to serve a purpose. Constructed during the 1930s in the Classical Revival style, it has been listed on the National Register of Historic Places and remains one of Troy’s defining civic buildings.
Walking through the front doors feels like stepping back in time. The high ceilings, elegant stonework, intricate detailing, and spacious lobby reflect the craftsmanship that was commonplace when government buildings were designed to last for generations. It’s refreshing to visit a post office that still possesses so much character instead of feeling like a generic retail storefront. Every visit offers an opportunity to appreciate a piece of Troy’s rich history.
Like many historic post offices across the country, this facility no longer operates at the same scale it did during its heyday. The volume of mail has changed, staffing is leaner, and modern postal operations naturally differ from decades past. Despite those realities, the employees consistently work hard to maintain the level of service customers expect. They remain patient, courteous, and professional even during busy periods, and it’s obvious they’re doing everything they can with the resources available.
I’ve always found the staff to be welcoming and genuinely helpful. Whether I’m mailing packages, purchasing stamps, or asking questions about postal services, they take the time to assist without making customers feel rushed. Maintaining quality customer service in a historic building with today’s operational demands can’t be easy, but they continue to represent the Postal Service well.
I also appreciate that the building remains an active part of downtown Troy rather than simply becoming another preserved landmark. It’s rewarding to see such a beautiful federal building continue serving the community while preserving its historical integrity. The architecture, craftsmanship, and sense of permanence remind visitors of a time when public investment resulted in buildings that became lasting civic treasures.
If you enjoy history, architecture, or simply appreciate beautiful public spaces, this post office is worth taking a moment to look around during your visit. It’s one of those places that quietly tells the story of Troy’s past while continuing to serve its residents every day. The building itself is magnificent, and the dedicated staff help ensure that its legacy continues. Five stars for preserving a remarkable piece of history while continuing to provide dependable service to the community.”
“Went in yesterday to ship my gifts for operation Santa. The woman at the counter ( I didn’t catch her name) was incredibly patient and helpful despite being unfamiliar with the process. This was one of the best post office experiences I’ve had anywhere.”
6:30AM - 5:15PM
747 Broadway, Albany
Post Offices
“I am always rushing to get to the Post Office before it closes, and the employee working at this time has always been helpful and nice. It’s a small place but gets the job done!”
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“I've been regularly using this post office for the past few months due to working nearby. The staff working here are always kind and more than happy to answer my questions about how to ship items to ensure they arrive properly and promptly. I now purposely avoid other less desirable post offices near my home to go to this one instead!”