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“Adrian and Jermaine were amazing! As I was visiting my mother accidentally shattered her phone screen and needed repairs asap. They let us know all technical warnings before taking it in and had us in and out in less than 30 minutes. Will be recommending Wireless Hope going forward, as we have gone to other techs (Albany) who have completely messed up basic cell prompts in the past.”
“I want to give a huge thank you to Logan at the AT&T store in Glenville. Even though my phone issue still isn’t fully resolved yet, Logan went above and beyond trying to help me. He spent so much time working on the problem, repeatedly calling for additional support and pushing things through on the backend until we finally made progress tonight.
What really stood out was his patience, kindness, and dedication. He even stayed about a half hour after closing to continue helping me instead of rushing me out the door. It’s rare to find someone who genuinely cares that much about helping a customer. AT&T is lucky to have someone like Logan representing them. Thank you again for all your help and professionalism!”
“We went to Verizon store in Amsterdam NY to up grade our daughter’s phone. We were greeted by Justin with a smile and he asked us how he could help? After thoroughly going through all the options that were available to us, Justin helped us find the perfect phone for our daughter. He was very knowledgeable, patient and friendly. We will continue to shop at the Amsterdam NY Verizon store because of Justin.”
“Aimee and Derrick did a really nice job balancing multiple customers with complicated transactions in the store at the same time. They handled everyone with kindness and patience, while not making anyone wait. Really nice teamwork and service!”
“Annabel was very professional and polite. Handled all my issues without making me feel like I didn't know what I was doing. I would highly recommend you see her for all your cricket needs”
“I'd thought I cracked my screen and was having issues filing a claim online. I went in and Justin was able to fix the issue which was actually a cracked screen protector. I was taken care of and sent on my way in no time! Super friendly and fast service and a much better experience than the Altamont location.”
Mobile Phone Accessories
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“My son wanted to upgrade his phone this past December. Jaime was amazing. They did not have the color phone he wanted but she went out of her way to help him locate one at a store in our area even though it was very late. She was professional, thorough, and committed to help him find the right phone and the right deal. Trust her to help you navigate to the best opportunity. Not to mention she was just delightful!
Today I had to follow up on a matter we were struggling with. Jason, the store manager, overheard the conversation the rep and I were having. He came over to assist. It is obvious that excellence is the standard there. Jason made the calls necessary to resolve my concerns, reviewed my account, ensured that we had the things we needed and educated me about things that I was not using.
There are stores closer, but as long as he and Jaime are there that is my store of choice.
The Scotia Glenville store and staff are top notch service providers. Just can't say it enough, go there you are in great hands!”