Internet Service Providers near Greenwood Lake, NY

“The Greenwood Lake, NY store is exceptional. After way too much wasted time trying to get a simple answer from the Optimum App and website, a few minutes with the professional staff at Greenwood Lake took care of the issues.
The rating only reflects the store experience. Is much lower for customer service and tech support online.
Please Optimum raise your standards across all customer points.”

“Stopped by this Verizon store and honestly had a really good experience. The staff was super friendly and actually took the time to explain everything without making it feel rushed or overly promotional. They helped me figure out the best option for what I needed and made the whole process easy.”

“We searched for where Santana Jackson was working - Because he was so helpful the last time we bought phones - we finally found him in Monroe NYHe was so helpful and knowledgeable and patience with us - We would never buy phones from anyone else”

“The gentleman helping my mom and I out today was professional and cordial despite being the only staff member onsite and having multiple customers to help at once. Excellent customer service and well worth the visit ?”

“According to an associate I heard that they provide Excellent service and are an outstanding company. Speed and reliability are always there as long as you don't need to stream a show on more than one TV at the same time. Any provider can experience outages due to adverse weather conditions, motor vehicle accidents with utility poles, however, it is the rare company that actually communicates with their subscribers that separates them from the others. Unfortunately, the only communications are strictly limited to the company name. On April 6, 2021 when it was alleged that a happy employee cut the cables in Monroe, NY at 03:45 am the only information that was able to be extracted from Technical Support Repair representatives all day was that 457 customers lost internet service and 4 technicians were splicing the cables back together. When contacted throughout the day no one in any of the third world offshore countries that provide support for Frontier Communications was able to provide an Estimated Time of Resolution or how long it takes for a technician to repair service for one customer or how many customers' service was restored at any time when contacted throughout the day. There were actually representatives that weren't even aware of the major outage. Due to the Global Pandemic many people are forced to work from home and were dead in the water all day long. What is ironic is that Frontier Communication recently started to increase their internet monthly rates by $6.99 on phased basis so they don't lose all of their subscribers at once for an Internet Infrastructure Surcharge. They probably should have paid their technicians more so their subscribers wouldn't have lost a days pay, generated additional data storage billing by using their smartphones as wifi hotspots if they were able to do that. If you have other options, consider them.”

“Where I live in Highland Lakes, whenever it rains most of my neighbors complain about their phone service going out.But for some reason 98% of the time ours does not have any problems.I believe that with all of the phone companies around they all don't have their wires hanging. The only solution is that I'm using a better carrier, WVT.If there are any problems and if I call for service, something is done within 24 hours. But I rarely call them. For over 15 years if I call Customer Service lessThank you WVT than 8 times for repairs.”