Internet Service Providers near Monroe, NY

“I had a very good experience at this location !!william took care of me , he had patience and answered all my questions. I went to 3 other locations and I didn’t like the way they acted, so I finally purchased my I phone that day .”

“According to an associate I heard that they provide Excellent service and are an outstanding company. Speed and reliability are always there as long as you don't need to stream a show on more than one TV at the same time. Any provider can experience outages due to adverse weather conditions, motor vehicle accidents with utility poles, however, it is the rare company that actually communicates with their subscribers that separates them from the others. Unfortunately, the only communications are strictly limited to the company name. On April 6, 2021 when it was alleged that a happy employee cut the cables in Monroe, NY at 03:45 am the only information that was able to be extracted from Technical Support Repair representatives all day was that 457 customers lost internet service and 4 technicians were splicing the cables back together. When contacted throughout the day no one in any of the third world offshore countries that provide support for Frontier Communications was able to provide an Estimated Time of Resolution or how long it takes for a technician to repair service for one customer or how many customers' service was restored at any time when contacted throughout the day. There were actually representatives that weren't even aware of the major outage. Due to the Global Pandemic many people are forced to work from home and were dead in the water all day long. What is ironic is that Frontier Communication recently started to increase their internet monthly rates by $6.99 on phased basis so they don't lose all of their subscribers at once for an Internet Infrastructure Surcharge. They probably should have paid their technicians more so their subscribers wouldn't have lost a days pay, generated additional data storage billing by using their smartphones as wifi hotspots if they were able to do that. If you have other options, consider them.”

“Kevin and Christian were extremely helpful with my business line. I had been dealing with multiple issues on my account and had already been turned away by another store, but they took the time to actually help and get everything resolved.

As a truck driver, I don’t always have the time to handle these things, but they made the whole process easy and stress-free. They also helped me add additional lines to my account and clearly explained the savings and options available.

Very professional, knowledgeable, and patient. Great customer service — highly recommend working with them!”

“The Greenwood Lake, NY store is exceptional. After way too much wasted time trying to get a simple answer from the Optimum App and website, a few minutes with the professional staff at Greenwood Lake took care of the issues.
The rating only reflects the store experience. Is much lower for customer service and tech support online.
Please Optimum raise your standards across all customer points.”